ISP Technician

Jobs via Dice; Cedar Rapids (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Level 1 Help Desk Technician to provide first-line support for technical issues. This fully remote role involves troubleshooting hardware and software problems, handling support requests, and ensuring excellent customer service. Ideal candidates will have strong customer service skills and a basic understanding of IT support.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

HSA

Transportation Benefits

PTO

Qualifications

• Entry-level position providing first-line IT support.
• Experience with troubleshooting hardware/software issues.

Responsibilities

• Responding to and resolving a high volume of support requests.
• Diagnosing and resolving basic hardware and software issues.
• Creating, updating, and closing support tickets.

Skills

Windows

Helpdesk

Customer Service

Job description

2 days ago Be among the first 25 applicants

Description

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

Responsibilities include:

1. Responding to and resolving a high volume of support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.
2. Diagnosing and resolving basic hardware and software issues, including OS problems, connectivity issues, and user account management.
3. Contributing to and utilizing the internal knowledge base for common issues and solutions, providing feedback for improvement.
4. Creating, updating, and closing support tickets with accurate documentation.
5. Providing excellent customer service with a positive, professional attitude.
6. Meeting or exceeding performance metrics such as call handling time and quality assurance.
7. Performing other duties as assigned.

Skills

• Windows, helpdesk, customer service

Pay and Benefits

The pay range is $15.00 - $15.50/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, and PTO, subject to eligibility and plan specifics.

Workplace Type

This is a fully remote position.

Application Deadline

Anticipated closing date: May 23, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers worldwide. We focus on strategy, design, execution, and operations to unlock business value. We are committed to diversity and equal opportunity employment.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Software Development