Hospital Service Technician (Swing)

Stericycle Inc; Iowa City (IA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Hospital Services Swing Worker to travel between healthcare facilities. This remote, non-sales role involves proactive waste management services, ensuring compliance with various Stericycle programs. The ideal candidate will have strong customer service skills and the ability to work independently while maintaining a strict service schedule. With a comprehensive benefits package and a supportive work environment, this position offers a great opportunity for those looking to make a meaningful impact in healthcare waste management.

Benefits

Health Care (Medical, Dental, Vision)

Flexible Spending Accounts

Life Insurance

Tuition Reimbursement

Paid Time Off

401(k)

Stock Purchase Plans

Qualifications

• 2+ years of customer service experience preferred.
• Must possess a valid driver's license and reliable transportation.

Responsibilities

• Travel between healthcare facilities to collect and exchange waste containers.
• Interact professionally with onsite staff to resolve service questions.

Skills

Customer Service

Communication Skills

Independent Work

KPI Tracking

Education

High School Diploma or Equivalent

Tools

Spreadsheet Software

Job description

**** $1000 Sign on Bonus, Great Benefits and Paid Mileage Expense ****

Under management's direction, the Hospital Services Swing worker travels between customer healthcare facilities providing on-site proactive collection and exchange of waste containers for various Stericycle programs. This includes, but is not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. Services are provided at regularly scheduled intervals for assigned facilities. The role also involves filling in for other team members on vacation, sick leave, etc., assisting the supervisor as needed, and covering schedules and locations which may vary based on coverage requirements.

This position requires reliable transportation to travel within your territory. It is a remote, non-sales role.

Key Job Activities:

• Watch Our Hospital Service Tech In The Life Video Click Here
• Primary backup for Hospital Services Technicians. Travel between healthcare facilities to proactively monitor, collect, and exchange waste containers for Stericycle programs, including Sharps Management, Pharmaceutical Waste, Controlled Substances, and Document Shredding. Assist with installations, resurvey accounts, and help manage assets/inventory. (60%)
• Interact professionally with onsite staff to meet or exceed service expectations. Travel within the area to resolve customer service questions and issues. (15%)
• Maintain a strict collection and service schedule. Assist with installations as required. (10%)
• Communicate duty status on a scheduled basis. (10%)
• Perform other related duties as required or requested. (5%)

Schedule and Location:

Days: Monday-Wednesday, Friday

Start time: Swing Shift (varied start times)

Territory: Covering locations across Iowa and Western Illinois, requiring local travel. Personal vehicle is necessary.

Education:

High School diploma or equivalent required.

Experience:

2+ years of industry-related experience in customer service preferred, or equivalent work experience demonstrating strong communication skills and customer service in various settings.

May require immunizations and credentialing based on customer requirements.

Must possess a valid driver's license and reliable transportation. Reside within reasonable commuting distance of the primary customer base.

Ability to work independently and knowledge of computer software including spreadsheets and KPI tracking applications.

Benefits:

Stericycle offers a comprehensive benefits package including health care (medical, dental, vision, prescriptions), flexible spending accounts, life insurance, employee assistance programs, tuition reimbursement, paid time off, 401(k), and stock purchase plans. Participation requirements vary by program.