Hospital Service Technician (Swing)

Stericycle Inc; Cedar Rapids (IA); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Hospital Services Swing Worker, where you will play a crucial role in managing waste collection across healthcare facilities. This exciting position combines customer service with logistical coordination, requiring reliable transportation and a commitment to excellence. You'll interact with healthcare staff, ensuring service expectations are met while traveling within your territory. Enjoy a comprehensive benefits package, including health care, 401(k), and a sign-on bonus. If you're looking for a rewarding opportunity that allows you to work independently and make a difference, this role is perfect for you.

Benefits

Health Care (Medical, Dental, Vision)

Flexible Spending Accounts

Life Insurance

Tuition Reimbursement

Paid Time Off

401(k)

Stock Purchase Plans

Qualifications

• 2+ years of customer service experience preferred.
• Must possess a valid driver’s license and reliable transportation.

Responsibilities

• Travel between healthcare facilities to collect and exchange waste containers.
• Interact with onsite staff to ensure service expectations are met.

Skills

Customer Service Skills

Communication Skills

Reliability

Time Management

Education

High School Diploma

Tools

Computer Software Applications

Spreadsheets

KPI Tracking Tools

Job description

**** $1000 Sign on Bonus, Great Benefits and Paid Mileage Expense ****

Under management's direction, the Hospital Services Swing worker travels between customer healthcare facilities providing on-site proactive collection and exchange of waste containers for various Stericycle programs. This includes, but is not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. Services are provided at regularly scheduled intervals for assigned facilities. The role involves filling in for other team members on vacation, sick leave, etc., and assisting the supervisor with scheduling and coverage, which may vary based on needs.

This position requires reliable transportation to travel within your territory. It is a remote, non-sales role.

Key Job Activities:

1. Watch Our Hospital Service Tech In The Life Video Click Here
2. Primary backup for Hospital Services Technicians, traveling between healthcare facilities to monitor, collect, and exchange waste containers for various programs, including Sharps Management, Pharmaceutical Waste, Controlled Substances, and Document Shredding.
3. Interact professionally with onsite staff to ensure service expectations are met or exceeded. May travel within the area to proactively address customer questions and issues.
4. Maintain a strict collection and service schedule. Assist with installations as needed.
5. Communicate duty status on a scheduled basis.
6. Perform other related duties as required or requested.

Schedule and Location:

Days: Monday-Wednesday, Friday

Start Time: Swing Shift, start times vary

Territory: Covering locations across Iowa and Western Illinois, requiring local travel within the territory. A personal vehicle is necessary.

Education:

High School diploma or equivalent required.

Experience:

2+ years of industry-related experience in customer service preferred, or equivalent work experience demonstrating strong communication and customer service skills. May require immunizations and credentialing based on customer requirements. Must possess a valid driver’s license and reliable transportation. Reside within reasonable commuting distance of the primary customer base. Ability to work independently and with minimal supervision. Knowledge of computer software applications including spreadsheets and KPI tracking tools.

Benefits:

Stericycle offers a comprehensive benefits package, including health care (medical, dental, vision, prescriptions), flexible spending accounts, life and accidental death insurance, employee assistance programs, tuition reimbursement, paid time off, 401(k), and stock purchase plans. Some programs require regular work hours or a waiting period after employment begins.