ISO Quality Lead: Build the System & Own Complaints

Standard Printing Company of Canton; Canton (OH); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match — available

Hiring bonus

Job summary

Standard Printing Company in Canton, Ohio is seeking a Quality Manager to lead the ISO 9001 build-out and own customer complaint resolution. This role will develop the quality system, drive documentation, and ensure audit readiness.

The position partners with leadership and production to implement CAPA, train operators in quality processes, and influence improvements across departments without direct authority. A proactive problem solver is essential.

Qualifications

• Experience building out or maturing an ISO 9001 quality management system.
• Strong problem-solving and root-cause analysis skills.
• Proven ability to lead corrective and preventive actions (CAPA).
• Excellent communication and leadership to influence across departments.

Responsibilities

• Lead the continued build-out and maturation of Standard Printing Company’s ISO 9001 Quality Management System, including processes, documentation, and audit readiness.
• Own the customer complaint resolution process end-to-end, delivering prompt investigations and clear written responses.
• Serve as primary contact for sales on quality-related customer concerns, providing fast turnaround and follow-up.
• Establish and maintain document control, calibration records, and quality documentation.
• Lead internal and external audits as the ISO system matures.
• Partner with leadership and production to develop and implement CAPA.
• Train and mentor production operators in quality processes and inspection techniques.
• Collaborate with shift leads to ensure consistent quality standards across departments.
• Drive continuous improvement initiatives to reduce waste, defects, and rework.

Skills

ISO 9001

Quality Management

Root Cause Analysis

CAPA

Documentation

Leadership

Cross-Department Influence

ERP/QMS familiarity

Audit readiness

Tools

ERP systems

QMS software

Job description

Standard Printing Company in Canton, Ohio is seeking a Quality Manager to lead the ISO 9001 build-out and own customer complaint resolution. This role will develop the quality system, drive documentation, and ensure audit readiness.

The position partners with leadership and production to implement CAPA, train operators in quality processes, and influence improvements across departments without direct authority. A proactive problem solver is essential.