Island Resort Guest Experience Agent

Davidson Hospitality Group.; Key West (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

401K Match

Paid Time Off

Hotel Discounts

Job summary

Davidson Hospitality Group. is seeking a Guest Services Agent for Parrot Key Hotel & Villas in Key West. The role focuses on creating memorable guest experiences and ensuring every guest feels welcomed.

Ideal candidates will have previous customer service experience, excellent communication skills, and a high school diploma. In exchange, we offer a comprehensive benefits package including medical coverage and paid time off.

Qualifications

• Previous customer service experience required; hotel or hospitality experience preferred.
• Excellent communication and interpersonal skills with a professional and welcoming demeanor.
• Strong problem-solving skills and ability to remain calm under pressure.

Responsibilities

• Create exceptional first impressions for every guest.
• Ensure each guest feels welcomed, valued, and cared for.
• Thrive in a fast-paced hospitality environment and build genuine guest connections.

Skills

Customer service experience

Communication skills

Cash handling experience

Problem-solving skills

Computer proficiency

Organizational skills

Bilingual abilities

Education

High School diploma or equivalent

Job description

Davidson Hospitality Group. is seeking a Guest Services Agent for Parrot Key Hotel & Villas in Key West. The role focuses on creating memorable guest experiences and ensuring every guest feels welcomed.

Ideal candidates will have previous customer service experience, excellent communication skills, and a high school diploma. In exchange, we offer a comprehensive benefits package including medical coverage and paid time off.