Guest Services Agent

Davidson Hospitality Group.; Key West (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

401K Match

Paid Time Off

Hotel Discounts

Job summary

Davidson Hospitality Group. is seeking a Guest Services Agent for Parrot Key Hotel & Villas in Key West. The role focuses on creating memorable guest experiences and ensuring every guest feels welcomed.

Ideal candidates will have previous customer service experience, excellent communication skills, and a high school diploma. In exchange, we offer a comprehensive benefits package including medical coverage and paid time off.

Qualifications

• Previous customer service experience required; hotel or hospitality experience preferred.
• Excellent communication and interpersonal skills with a professional and welcoming demeanor.
• Strong problem-solving skills and ability to remain calm under pressure.

Responsibilities

• Create exceptional first impressions for every guest.
• Ensure each guest feels welcomed, valued, and cared for.
• Thrive in a fast-paced hospitality environment and build genuine guest connections.

Skills

Customer service experience

Communication skills

Cash handling experience

Problem-solving skills

Computer proficiency

Organizational skills

Bilingual abilities

Education

High School diploma or equivalent

Job description

Property Description

Parrot Key Hotel & Villas delivers a relaxed, upscale island experience set across lush tropical grounds just minutes from Old Town Key West. Featuring spacious rooms and private villas, four resort-style pools, and vibrant dining, the property blends laid-back luxury with a strong, guest-focused culture—making it an ideal setting for hospitality professionals looking to grow in a dynamic resort environment.

Overview

Are you a friendly, outgoing, and service-driven individual with a passion for creating memorable guest experiences? Join Parrot Key Hotel & Villas as a Guest Services Agent and become the welcoming face of our tropical island oasis.

Located along the waterfront in beautiful Key West, Parrot Key offers spacious accommodations surrounded by lush landscaping and delivers an authentic island experience for every guest. As a Guest Services Agent, you will play a vital role in creating exceptional first impressions and ensuring each guest feels welcomed, valued, and cared for throughout their stay.

If you thrive in a fast-paced hospitality environment and enjoy building genuine guest connections, we invite you to join our team and help create unforgettable experiences in paradise.

Qualifications

• Previous customer service experience required; hotel or hospitality experience preferred
• Excellent communication and interpersonal skills with a professional and welcoming demeanor
• Previous cash handling experience required
• Strong problem-solving skills and ability to remain calm under pressure
• Proficiency with computer systems and experience with hotel property management systems preferred
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Flexible availability including mornings, evenings, weekends, and holidays
• High School diploma or equivalent required
• Ability to stand for extended periods and perform duties in an active front desk environment
• Bilingual abilities are a plus

Benefits

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.