ISC Manager

Renewal by Andersen LLC; Anchorage (AK); On-site; USD 50,000 - 70,000; Full time

Job summary

Renewal by Andersen LLC is looking for a Team Manager in Anchorage, Alaska, to oversee ISC Agents and ensure high appointment-setting standards. The role requires leading by example, providing exceptional service, and maintaining a positive culture.

Key responsibilities include managing agent performance, ensuring quality lead generation, and facilitating communication with Design Consultants and Sales Managers. The successful candidate will engage teams through motivation and encouragement.

Qualifications

• Strong leadership and communication skills.
• Ability to motivate and engage team members.
• Experience in customer service or management.

Responsibilities

• Lead ISC Agents to meet appointment setting goals.
• Ensure quality leads for Design Consultants.
• Communicate adjustments to Design Consultants and Sales Managers.
• Deliver exceptional customer service to maintain a positive culture.

Job description

JOB PURPOSE

Your core responsibilities are:

• Achieve appointment setting goals by leading ISC Agents (phone agents) to achieve maximum set rates and provide exceptional first‑class service to our customers.
• Ensure quality leads are being issued to Design Consultants in both markets by performing confirmations of appointments both live on the phone, and using our text messaging system.
• Communicate with Design Consultants and Sales Managers in both markets with phone calls, emails, and text communication to ensure same‑day adjustments to the calendar flow seamlessly in the field.
• Deliver our Signature Service to our customers, both external and internal, helping us to maintain our positive and customer‑centric culture.

Successful Team Managers lead by example, taking calls and pursuing excellence in their customer experience. They also work to make Agents jobs fun and engaging by initiating friendly competitions, providing encouragement, and assisting them in achieving their goals.