IS&T Field Lead: Hybrid Cloud & End-User IT

Bechtel Global Corporation; Reston (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Bechtel is seeking an Information Systems & Technology (IS&T) Field Lead to join the IS&T team located at the project construction site in Portsmouth, OH. This role oversees a large-scale hybrid cloud and on-premises infrastructure and provides executive-level white-glove support, guidance for IT tickets, and end-user services.

The position requires strong IT infrastructure management, security awareness, and hands-on experience with tools like AAD, Intune, SCCM, ServiceNow, and Power BI.

Qualifications

• Bachelor's degree (or international equivalent) and 8–10 years of relevant experience or 12–14 years of relevant work experience.
• IT infrastructure management experience (advanced) including troubleshooting and solution delivery.
• Experience with ServiceNow IT Service Management (ITIL).
• Knowledge of Microsoft 365, Teams, SharePoint, OneDrive and Azure AD.
• Desirable knowledge of engineering applications and EPC project workflows.

Responsibilities

• Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions
• Develops IT support guides, training material and shares knowledge, ensuring IT teams know how to configure and support any deployed solutions
• Coordinates and leads special projects and tasks with cross-functional teams on as needed basis
• Provides proactive executive white glove support globally (direct as well as remote)
• Responsible for reporting on metrics
• Identifies support staff skills gaps, training needs, and provides coaching & feedback to cover technical challenges as needed
• Follows the established technology standards, policies, support processes and security requirements
• Conducts project reviews on schedule, prepares and issues progress reports, raises and/or escalates any identified issues to the appropriate level for action
• Performs technical support actions including endpoint configuration, deployment and upgrade
• Deploy and support standard collaboration technologies (O365) such as Microsoft Teams, OneDrive
• Troubleshoot Teams and HP/Poly video conferencing endpoints and Surface Hubs
• Perform device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow
• Resolve incidents, requests and tasks for deployed infrastructure services to end-users
• Supports computer endpoint peripherals and life cycle management through ServiceNow
• Performs moves, adds, and changes
• Travels to offices / job sites for short term project support as needed.

Skills

Azure Fundamentals

ITIL v4 Foundation

M365 Admin

PMP

CCNA

Interpersonal skills

Communication

Education

Bachelor's degree or international equivalent

Tools

ServiceNow

Intune

SCCM

AAD

Power BI

Power Apps

Teams

Job description

Bechtel is seeking an Information Systems & Technology (IS&T) Field Lead to join the IS&T team located at the project construction site in Portsmouth, OH. This role oversees a large-scale hybrid cloud and on-premises infrastructure and provides executive-level white-glove support, guidance for IT tickets, and end-user services.

The position requires strong IT infrastructure management, security awareness, and hands-on experience with tools like AAD, Intune, SCCM, ServiceNow, and Power BI.