IS Support Services Specialist, Intermediate

BHS Baptist Healthcare System; Elizabethtown (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Baptist Health in Elizabethtown, KY is seeking an IS Support Services Specialist, Intermediate to join our IT team. You will provide first and second-tier IT support to end users across the hospital, practices, and related facilities, assisting with hardware, software, and some clinical applications. Travel within the market is required.

The role involves analyzing user needs, documenting solutions, and collaborating with other IT teams to maintain system availability and support patient care.

Qualifications

• Bachelor’s degree with two years related IT experience, or one year direct IT experience in lieu of degree.
• Willingness to travel within the market area.

Responsibilities

• Provide highly responsive first and second-tier IT support to end users within the hospital, physician practices and related facilities.
• Analyze user needs, document solution requirements, and revise or develop processes or procedures as necessary.
• Coordinate with Baptist Health IT infrastructure and application teams to deploy and support healthcare applications and ensure system availability.

Education

Bachelor's degree + 2 years related experience

Job description

Summary Job Description: Baptist Health is looking for an IS Support Services Specialist, Intermediate to join our team in Elizabetht, KY! Provides highly responsive first and second-tier IT support to end users within the hospital, physician practices and other related healthcare facilities within the market. Support scope includes but is not limited to computer hardware and related equipment, general software and application installation and support, and some clinical application and hardware support. Analyzes user needs, documents solution requirements, and revises or develops processes or procedures as necessary. Coordinates with other Baptist Health IT infrastructure and application teams to deploy and support healthcare applications to ensure system availability, and ultimately support patient care. Under general direction, may formulate/define project scope and objectives based on application specifications and user defined needs. May assist in the implementation of both local and systemwide IT project initiatives with hospital implications. Support oversight includes users and equipment in the following locations: Main hospital campus Associated clinical and support facilities in the surrounding market, often off of the main hospital campus, such as diagnostic centers, surgery centers, labs, etc. Baptist Health Medical Group physician practices and remote clinic locations Remote support for work-from-home Baptist employees within the market Collectively, this often includes a large geographical area within the counties surrounding the main hospital. Both remote and on-premises support may be in scope.

Qualifications: Bachelor's degree with two years related experience, or one-year direct experience in lieu of degree. Travel required.

Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health's eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabetht, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet or Pathway to Excellence designation for nursing excellence. Baptist Health's employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health's physician network also includes more than 2,000 independent physicians.

EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.