IS Support Services Specialist, Intermediate

Baptist Healthcare System; Elizabethtown (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Baptist Health in Elizabethtown, KY is seeking an IS Support Services Specialist, Intermediate to join our IT team. You will provide first- and second-tier support to users across the hospital and affiliated practices, handling hardware, software, and clinical applications, and you will coordinate with IT teams to maintain system availability and support patient care.

The role may involve implementing local and systemwide IT initiatives, with travel to associated facilities within the market;

Qualifications

• Bachelor's degree with two years related experience, or one-year direct experience in lieu of degree.
• Travel required.

Responsibilities

• Provide first and second-tier IT support to end users within the hospital, physician practices, and related healthcare facilities.
• Support hardware, software, and clinical application and hardware support.
• Coordinate with Baptist Health IT infrastructure and application teams to deploy and support healthcare applications.
• Assist in implementing local and systemwide IT project initiatives with hospital implications.
• Remote support for Baptist employees within the market.

Education

Bachelor's degree with two years related experience, or one-year direct experience in lieu of degree.

Job description

Summary

Baptist Health is looking for an IS Support Services Specialist, Intermediate to join our team in Elizabethtown, KY!

Provides highly responsive first and second-tier IT support to end users within the hospital, physician practices, and other related healthcare facilities within the market. Support scope includes but is not limited to computer hardware and related equipment, general software and application installation and support, and some clinical application and hardware support. Analyzes user needs, documents solution requirements, and revises or develops processes or procedures as necessary. Coordinates with other Baptist Health IT infrastructure and application teams to deploy and support healthcare applications to ensure system availability, and ultimately support patient care.

Under general direction, may formulate/define project scope and objectives based on application specifications and user defined needs. May assist in the implementation of both local and systemwide IT project initiatives with hospital implications.

Support oversight includes users and equipment in the following locations:

• Main hospital campus
• Associated clinical and support facilities in the surrounding market, often off of the main hospital campus, such as diagnostic centers, surgery centers, labs, etc.
• Baptist Health Medical Group physician practices and remote clinic locations
• Remote support for work-from-home Baptist employees within the market

Collectively, this often includes a large geographical area within the counties surrounding the main hospital. Both remote and on-premises support may be in scope

Qualifications

• Bachelor's degree with two years related experience, or one-year direct experience in lieu of degree.
• Travel required.

Baptist Health is an Equal Employment Opportunity employer.