IS Support Administrator - On Site

Providence; Santa Monica (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Providence is seeking an IS Support Administrator to be the primary on-site point of contact for caregivers, partners, and customers, resolving issues across hardware, software, and networks. You will diagnose problems quickly, document steps, and coordinate with ITS teams to finalize resolutions.

The role emphasizes patient-centered service within Enterprise Information Services, requiring strong teamwork and adherence to processes.

Qualifications

• 3 years in technical support or 5 years in a high-volume tech call center.
• Experience using knowledge management tools.
• Strong diagnostic skills for hardware, software, and networks.

Skills

Technical support

Call center experience

Customer service

Education

IT associate degree

CS/IT bachelor's

Tools

Knowledge management tools

Certification tracking

Job description

IS Support Administrator - On Site

Serves as the primary point of support to resolve customers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence St. Joseph caregivers, partners, and customers while maintaining a focus on positive customer service experience. Adept at diagnosing issues with computer, printer, and peripheral hardware; software programs; and network systems quickly and accurately. Displays strong teamwork skills and ability to coordinate with other Information and Technology Service's teams as appropriate for final resolution of issues, often acting as the customer's point of contact through the process. Proficient leveraging remote tools as they are in providing direct face to face support while walking customers through resolutions to their problems. Ability to share knowledge, follow departmental processes/procedures, provide basic customer training, offer thoughtful and accurate responses to technical questions regarding computing needs, and act as stewards of PSJH technical resources.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 3 years experience in technical support and at least one current certification in technology related field OR 5 years of experience providing technical support in a high volume, technology focused call center
• Experience using Knowledge management tools

Preferred Qualifications:

• Associate's degree in IT or IT related equivalent or
• Bachelor's degree in Computer Science, Electrical Engineering, Information Systems or related discipline
• Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MCDBA

Why Join Providence?

Ourbest-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering ourMissionof caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.