IS Communications Analyst 3 - IT Video Evidence Technician

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Metro Nashville Police Department is seeking an IS Communications Analyst 3 specialized as an IT Video Evidence Technician. The role involves hardware/software support for body-worn and in-car cameras, uploading evidence to the Police Department's Video Evidence Management System, and collaboration with Police IT staff to resolve issues.

Candidate must pass MNPD background checks. A valid driver's license is required and the department emphasizes equal opportunity employment and accommodating

Qualifications

• 5+ years of experience in information technology services or related field.
• Additional IT-related education may substitute for some experience (1:1).
• Experience with video evidence systems, cameras, NVRs, and network components preferred.

Responsibilities

• Provide installation, hardware swaps, and ongoing support for BWC and In-Car video devices and software.
• Diagnose and resolve issues with video devices and software components.
• Perform network troubleshooting to/from video systems, including remote support.
• Monitor video evidence uploading processes and maintain upload docks at locations.
• Deliver strong customer support to minimize officer downtime.
• Coordinate with system admins and Police IT staff to resolve problems.

Skills

Video management systems

Cameras & NVRs

Network communications

Diagnostics & troubleshooting

Education

IT-related degree preferred

Tools

Video Evidence Management System

BWC upload/docking hardware

Job description

IS Communications Analyst 3 - IT Video Evidence Technician

IS Communications Analyst 3 - IT Video Evidence Technician position performs technical support and specialized duties involved with the implementation and configuration management of BWC and In-Car camera hardware and software for users and vehicles, including supporting the uploading of video evidence to the Police Department's Video Evidence Management System. Performs related information technology services duties as required.

The Metro Nashville Police Department (MNPD) is a 24/7/365 operation. Whether you are a sworn or civilian employee, you will be responsible for the general welfare of the citizens of Nashville and Davidson County. You will be responsible for ensuring optimum communications both within Metro and between Metro and the general public. If this environment is appealing and exciting to you, then you might want to consider a job with Metro Nashville Police Department.

Candidate must receive and maintain a passing status from Metro Nashville Police Department (MNPD) background check.

• Provides installation, hardware swap-outs, configuration and ongoing usability support of BWC and In-Car Video Evidence Management devices, components, peripheral equipment, and software.
• Diagnoses and resolves issues related to BWC and In-Car device components, and software.
• Performs network communications troubleshooting to and from BWC and In-Car system device components, remotely when possible.
• Monitors and provides technical support of the video evidence uploading processes, including WiFi uploading, and installation/maintenance of BWC upload/charging docks at Police locations.
• Provides exceptional and timely customer support with the emphasis on minimizing Officers time out-of-service.
• Acts as liaison between users, system administrators, MDC Technicians, and other Police IT staff as appropriate to determine and resolve problems received from clients.
• Ensures BWC and In-Car video devices and components interconnect seamlessly with all related devices, servers, and applications.
• Assists in developing accurate technical installation, support, and troubleshooting documentation.
• Assists with training and orienting internal IT staff as well as customers on use of hardware and software.
• Assists and performs application and equipment testing according to test plans and best practice quality assurance technical methodologies.
• Maintains inventory of all hardware and software resources and parts, including equipment installed with up-to date user/vehicle assignments.
• Attends off-site meetings, trainings, or support initiatives related to BWC, In-Car camera, and Information Technology operations.
• Performs on-call support duties as required to support Police IT’s 24x7x365 technology operations, including potential on-site response outside of standard business hours.
• Participates in operations of other Police information technology services as required.
• Keeps abreast of current technical advances and industry changes.

EDUCATION AND EXPERIENCE

Five (5) years of experience in information technology services.

***Additional education in an IT related degree field of study may be considered in lieu of some experience. (1:1 ratio)***

LICENSES REQUIRED

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience with techniques, methods, and materials used in the support and implementation of video management systems, cameras, NVR's, or network communications
• Knowledge of communications equipment, software, and electrical test equipment

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.