Irvine Mortgage Sales & Service Specialist

Mutual of Omaha Mortgage; Irvine (CA); On-site; USD 54,080 - 76,000; Full time

Benefits offered by this job

Vacation hours

Paid Sick Time

Holidays

Medical plans

Vision coverage

Life Insurance

401K

Additional benefits

Job summary

Mutual of Omaha Mortgage in Irvine, CA is seeking experienced call center sales and service professionals to handle a high volume of outbound and inbound calls. The role emphasizes developing new opportunities through structured outreach, prospecting, and lead qualification, with scripts and responsive customer engagement.

The ideal candidate will thrive in a fast-paced, growth-oriented environment, follow scripts, and build rapport while contributing to a high-performing sales and service team.

Qualifications

• Experience in a call center, sales, or customer service environment.
• Clear, confident, and persuasive phone communication skills.
• Basic technical proficiency with CRM systems and standard business tools such as Excel and Word.

Responsibilities

• Manage a high volume of warm inbound calls with a focus on servicing, prospecting, and lead qualification.
• Conduct initial contact and follow-up to identify needs and determine customer fit.
• Follow scripts verbatim for products and services, applying rebuttals as needed.
• Build trust-based relationships by addressing early customer concerns.
• Offer service support or handle simple service questions prior to transferring to a loan officer.
• Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality.

Skills

Call center experience

Sales

Customer service

Phone communication

CRM systems

Microsoft Excel

Time management

Tools

CRM systems

Excel

Word

Job description

Mutual of Omaha Mortgage in Irvine, CA is seeking experienced call center sales and service professionals to handle a high volume of outbound and inbound calls. The role emphasizes developing new opportunities through structured outreach, prospecting, and lead qualification, with scripts and responsive customer engagement.

The ideal candidate will thrive in a fast-paced, growth-oriented environment, follow scripts, and build rapport while contributing to a high-performing sales and service team.