Sales & Service Development Representative II

Mutual of Omaha Mortgage; Irvine (CA); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation time

Sick time after 90 days

9 holidays + floating day

Medical plans

Dental coverage

Vision coverage

401K match

Life insurance

Employee loan program

Descripción de la vacante

Mutual of Omaha Mortgage is seeking a Sales & Service Development Representative II in Irvine, CA to handle high-volume inbound and outbound calls, qualify leads, and drive customer conversions. You will follow scripts, address customer needs, and collaborate with loan officers to move opportunities forward.

The role emphasizes fast learning, strong communication, and a customer-centric approach in a growth-focused environment.

Formación

• Call center, sales, or customer service experience.
• Clear, confident phone communication.
• Basic proficiency with CRM and MS Office tools.
• Ability to multitask in a high-volume environment.
• Background in mortgage, finance, and/or sales is preferred.

Responsabilidades

• Manage a high volume of warm inbound calls focusing on servicing, prospecting, and lead qualification.
• Conduct initial contact and follow-up to identify needs and determine customer fit.
• Follow scripts verbatim for products and services, applying rebuttals as needed.
• Build trust-based relationships by addressing early customer concerns.
• Provide service support or handle simple service questions before transferring to a loan officer.
• Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality.

Conocimientos

Phone communication

CRM experience

Multitasking

Lead qualification

Mortgage knowledge

Herramientas

CRM systems

Phone systems

Microsoft Excel

Microsoft Word

Descripción del empleo

Sales & Service Development Representative II

Location: Irvine, CA-On-site

Job Type: Full-Time

Compensation: $26/hour + monthly bonus incentives.

Company Overview:

Mutual of Omaha is a Fortune 300 Company. Mutual Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works collaboratively.

Role Overview:

At Mutual of Omaha Mortgage,we'reseekingexperienced call center sales & service professionals to handle a high volume of outbound and inboundcalls. This role emphasizes developing new opportunities through structured outreach, prospecting, and leadqualification. The ideal candidate is a fast learner withstrong communicationskills, able to follow scripts, adapt in the moment, and quickly build rapport. Success in this role requires thriving in a fast-paced, growth-oriented environment and effectively engaging customers.

Key Responsibilities:

• Manage a high volume of warm inbound calls efficiently, with a focus on servicing, prospecting, and leadqualification.
• Conduct initial contact and follow-up toidentifyneeds anddeterminecustomerfit
• Follow scripts verbatim for products and services, applying rebuttals as needed
• Build trust-based relationships by goingabove and beyondin addressing early customer concerns
• Offer service support or handle simple service questions prior to transferring to a loan officer
• Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality

WhatYou'LLNeed to Succeed:

• Prior experience in a call center, sales, or customer service environment
• Excellent phone communication skills-clear, confident, and persuasive
• Basic technical proficiency, including experience with CRM systems, phone systems, and standard business tools (e.g., Microsoft Excel, Word, etc.)
• Ability to multitask and manage time in a high-volume environment
• Preferred: Background in mortgage, finance, and/or sales

What We Offer:

• Competitive compensation
• Robust training and ongoing coaching
• A supportive team culture committed to excellence

Join a teamthat'sredefining the customer experience in reverse mortgage lending. Ifyou'reready to make an impact,growyour career, andcontribute toa high-performingsales& serviceteam,we'dlove to hear from you.

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply.

We offer an extensive compensation package. Benefits include:

• Vacation - Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time - 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including - Optional Life, FSA, Pet Insurance etc.
• Free Legal Services
• Employee Loan Program