IPS Operations Lead & Process Coordinator

Kls-Martin-Grou; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Kls-Martin-Grou in Jacksonville, FL is seeking an IPS Coordinator to manage case coordination and general office duties. You will communicate with surgeons, medical staff, and the sales team to ensure timely progress and accurate data across multiple internal systems.

The role requires at least 2 years in a customer-facing environment, strong MS Office skills, and the ability to train others. You will lead process improvements and coordinate with IPS Planning Engineers to maintain workflow

Qualifications

• AS degree or equivalent combination of education and experience.
• Proficient user of Microsoft Office applications.
• Minimum of 2 years of experience in a customer-facing role.
• Able to learn new software quickly and retrieve information accurately.

Responsibilities

• Monitor and respond to emails in the IPS Coordinator and personal inboxes.
• Monitor and manage cases in IPS Gate and update data in internal documents.
• Assist with calls from sales teams, surgeons, and other personnel regarding IPS cases.
• Communicate internal timeline requirements clearly to sales teams and surgeons.
• Schedule meetings based on availability of surgeons and IPS Planning Engineers.
• Collaborate with IPS Planning Engineers to balance workload.
• Provide daily guidance to the coordination team to ensure efficient workflows.
• Own the customer experience within the department and identify improvement opportunities.
• Develop improved processes and training methods; coordinate with other leads.

Skills

Customer-facing

Microsoft Office

Communication

Problem solving

Leadership

Training others

Team collaboration

Data entry

Education

AS degree or equivalent

Tools

Office software

Job description

Kls-Martin-Grou in Jacksonville, FL is seeking an IPS Coordinator to manage case coordination and general office duties. You will communicate with surgeons, medical staff, and the sales team to ensure timely progress and accurate data across multiple internal systems.

The role requires at least 2 years in a customer-facing environment, strong MS Office skills, and the ability to train others. You will lead process improvements and coordinate with IPS Planning Engineers to maintain workflow