IPS Coordination Lead & Process Improvement

Kls Martin Lp; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Kls Martin Lp in Jacksonville, FL is seeking an IPS Coordinator to oversee coordination of IPS cases and perform essential office functions. The role requires managing case data, communicating with surgeons, sales teams and internal staff, and ensuring timely, accurate updates across systems.

You will train others, develop process improvements, and lead day-to-day activities within your team, helping to sustain high standards of service and operational efficiency within the department.

Qualifications

• AS degree or equivalent combination of education and experience.
• Proficient user of Microsoft Office applications.
• Minimum of 2 years of experience in a customer-facing role.

Responsibilities

• Monitor and respond to emails in the IPS Coordinator and personal inboxes.
• Monitor and manage cases in IPS Gate.
• Update case related data on internal documents (Doctor, Hospital, Type of implant, Date of surgery, etc.).
• Assist with calls from sales team, surgeons, and other personnel regarding IPS cases.
• Clearly and professionally communicate internal timeline requirements to the sale teams, surgeons, and other medical personnel.
• Perform additional administrative tasks.
• Schedule meetings based on surgeon and internal member availability.
• Collaborate with IPS Planning Engineers to maintain reasonable workload for them.
• Provide daily guidance to the coordination team, ensuring efficient workflows, collaboration, and achievement of departmental goals.
• Serve as the owner of the customer experience within the department, ensuring consistent, high-quality service while identifying and implementing opportunities to improve customer satisfaction.
• Develop improved processes and training methods.
• Collaborate and coordinate with leads of other areas.
• Assist and spearhead new process improvement (ie new software and testing).

Skills

Customer-facing skills

Communication skills

Team collaboration

Problem solving

Critical thinking

Decision making

Adaptability

Leadership potential

Education

AS degree or equivalent

Tools

Microsoft Office

Job description

Kls Martin Lp in Jacksonville, FL is seeking an IPS Coordinator to oversee coordination of IPS cases and perform essential office functions. The role requires managing case data, communicating with surgeons, sales teams and internal staff, and ensuring timely, accurate updates across systems.

You will train others, develop process improvements, and lead day-to-day activities within your team, helping to sustain high standards of service and operational efficiency within the department.