IPS Case Coordination Lead — Training & Process Improvement

KLS Martin Group; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

The KLS Martin Group is seeking an IPS Coordinator to coordinate IPS cases and support office functions in Jacksonville, FL. You will handle communications with surgeons, medical staff, and the sales team, while maintaining accurate case data and timelines.

You will train teammates, develop process improvements, and help manage day-to-day tasks to ensure efficient workflows and high-quality customer service within the department.

Qualifications

• AS degree or equivalent combination of education and experience.
• Minimum of 2 years of experience in a customer-facing role.
• Proficient in Microsoft Office applications.

Responsibilities

• Coordinate IPS cases and manage related communications.
• Monitor and respond to emails in IPS channels.
• Update case data in internal documents.
• Assist sales team, surgeons, and medical personnel.
• Develop process improvements and train staff.
• Schedule meetings and coordinate workload.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Team collaboration

Education

AS degree

Tools

Microsoft Office

Job description

The KLS Martin Group is seeking an IPS Coordinator to coordinate IPS cases and support office functions in Jacksonville, FL. You will handle communications with surgeons, medical staff, and the sales team, while maintaining accurate case data and timelines.

You will train teammates, develop process improvements, and help manage day-to-day tasks to ensure efficient workflows and high-quality customer service within the department.