IPS Lead Coordinator

Kls-Martin-Grou; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Kls-Martin-Grou in Jacksonville, FL is seeking an IPS Coordinator to manage case coordination and general office duties. You will communicate with surgeons, medical staff, and the sales team to ensure timely progress and accurate data across multiple internal systems.

The role requires at least 2 years in a customer-facing environment, strong MS Office skills, and the ability to train others. You will lead process improvements and coordinate with IPS Planning Engineers to maintain workflow

Qualifications

• AS degree or equivalent combination of education and experience.
• Proficient user of Microsoft Office applications.
• Minimum of 2 years of experience in a customer-facing role.
• Able to learn new software quickly and retrieve information accurately.

Responsibilities

• Monitor and respond to emails in the IPS Coordinator and personal inboxes.
• Monitor and manage cases in IPS Gate and update data in internal documents.
• Assist with calls from sales teams, surgeons, and other personnel regarding IPS cases.
• Communicate internal timeline requirements clearly to sales teams and surgeons.
• Schedule meetings based on availability of surgeons and IPS Planning Engineers.
• Collaborate with IPS Planning Engineers to balance workload.
• Provide daily guidance to the coordination team to ensure efficient workflows.
• Own the customer experience within the department and identify improvement opportunities.
• Develop improved processes and training methods; coordinate with other leads.

Skills

Customer-facing

Microsoft Office

Communication

Problem solving

Leadership

Training others

Team collaboration

Data entry

Education

AS degree or equivalent

Tools

Office software

Job description

Job SummaryThe role is responsible for coordination of IPS cases and general office functions. Their management of IPS cases involves steps prior to the Design state and will involve direct communication with all internal team members, as well as surgeons, other medical professionals, and the sales team. The employee should consistently demonstrate mastery in their tasks, as well as establishing themselves as an expert to those within the company. The employee will be expected to assist in training others on all functional levels of tasks related to their role. The role will be responsible for developing process improvements and as needed, managing day-to-day assignment and execution of tasks within their team.Essential Functions, Duties, and ResponsibilitiesMonitor and respond to emails in the IPS Coordinator and personal inboxes.Monitor and manage cases in IPS Gate.Update case related data on internal documents (Doctor, Hospital, Type of implant, Date of surgery, etc.).Assist with calls from sales team, surgeons, and other personnel regarding IPS cases.Clearly and professionally communicate internal timeline requirements to the sale teams, surgeons, and other medical personnel.Perform additional administrative tasks.Schedule meetings based on surgeon and internal member (e.g. IPS Planning Engineer) availability.Collaborate with IPS Planning Engineers to maintain reasonable workload for them.Provide daily guidance to the coordination team, ensuring efficient workflows, collaboration, and achievement of departmental goals.Serve as the owner of the customer experience within the department, ensuring consistent, high-quality service while identifying and implementing opportunities to improve customer satisfaction.Develop improved processes and training methods.Collaborate and coordinate with leads of other areas.Assist and spearhead new process improvement (ie new software and testing).The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.Education and Experience RequirementsAS degree or equivalent combination of education and experienceProficient user of Microsoft Office applicationsMinimum of 2 years of experience in a customer-facing roleKnowledge, Skills, and AbilitiesAdhere and support KLS Martins quality and safety policies and procedures.Ability to learn new software quickly.Ability to retrieve and interpret documentation.Customer support skills.Able to work independently under minimal supervision.Able to efficiently communicate and collaborate amongst a team.Strong interpersonal skills with the ability to effectively communicate at all levels internally, as well as externally.Problem solvingCritical thinkingDecision makingAdaptability & flexibilitySkill Requirements:Typing/Computer keyboardUtilize computer software (specified above)Retrieve and compile informationMaintain records/logsVerify data and informationOrganize and prioritize information/tasksOperate office equipmentAdvanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)Verbal communicationWritten communicationPublic speaking/group presentationsResearch, analyze and interpret informationInvestigate, evaluate, recommend actionLeadership and supervisory, managing peopleBasic mathematical concepts (e.g. add, subtract)Physical Requirements:Sitting for extended periodsExtended periods viewing computer screenWalkingReadingSpeakingHear/ListenMaintain regular, punctual attendanceLifting/carrying up to 20 pounds various itemsRepetitive motionsWritingHazards:Normal office environmentAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.