IPS Investigation Associate — Regulated Medical Devices

Kls-Martin-Grou; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

KLS Martin Group is seeking an Associate IPS Investigation Specialist to support daily investigations of customer complaints related to IPS medical devices, operating within a regulated quality system. The role focuses on learning foundational tasks and evolving to more independent responsibilities while collaborating with Sales and Engineering.

You'll assist with complaint intake, data logging, dimensional analysis, data requests, and documentation control, developing skills to review root

Qualifications

• Education/experience requirements listed in the posting.
• Experience with SOPs, work instructions, and controlled docs preferred.
• Familiarity with root cause analysis and complaint handling is preferred.
• Experience with medical device quality systems is a plus.

Responsibilities

• Learn to review and analyze IPS customer complaints.
• Assist in IPS complaint processing, intake, data logging, and dimensional analysis.
• Help respond to data requests and support Systems Engineering tasks.
• Coordinate with sales for information needed in investigations.
• Maintain related controlled documentation and records.

Skills

Communication skills

Analytical thinking

Independent work

Cross-functional collaboration

Attention to detail

Education

High School Diploma plus experience

Associate's degree or equivalent

Tools

Microsoft Office

Job description

KLS Martin Group is seeking an Associate IPS Investigation Specialist to support daily investigations of customer complaints related to IPS medical devices, operating within a regulated quality system. The role focuses on learning foundational tasks and evolving to more independent responsibilities while collaborating with Sales and Engineering.

You'll assist with complaint intake, data logging, dimensional analysis, data requests, and documentation control, developing skills to review root