Associate IPS Investigation Specialist (34802)

Kls Martin Lp; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

The Associate IPS Investigation Specialist role at KLS Martin Lp in Jacksonville, FL focuses on building competence in investigative tasks related to IPS medical devices within a regulated quality system environment. The position supports complaint investigations and cross-functional collaboration with Sales and Engineering.

Ideal candidates will gain experience in intake, data logging, and data requests while developing to more independent responsibilities over time.

Qualifications

• High school diploma or Associate’s degree with relevant experience, or equivalent combination.
• Experience with SOPs, work instructions, and controlled documentation preferred.
• Root cause analysis experience preferred.
• Experience with complaint handling or quality systems in regulated industry preferred.
• Experience with design/manufacturing processes for medical devices preferred.
• Proficient use of Microsoft Office applications.

Responsibilities

• Review and analyze customer complaints pertaining to IPS.
• Assist in day-to-day IPS complaint processing including intake, dimensional analysis (3D scanning) of returned IPS products, and data logging.
• Assist teams with IPS complaint-related data requests.
• Assist Systems Engineering team in related investigative duties.
• Coordinate with sales representatives to gather information for investigations.
• Assist with related controlled documentation.
• Perform other related duties as assigned.

Skills

Interpersonal communication

Attention to detail

Critical thinking

Learning agility

Independent work

Education

Associate’s degree

High school diploma

Equivalent combination of education and experience

Tools

Microsoft Office

Job description

Job Details

Job Location: Jacksonville, FL 32246

Job Shift: Day

Job Summary

The Associate IPS Investigation Specialist will primarily deal with building competence in the daily tasks of an IPS Investigation Specialist I, with the intention of advancing to IPS Investigation Specialist I within a reasonable amount of the time. This position is primarily responsible for supporting the investigation of customer complaints (411s) related to IPS (Individual Patient Solutions) medical devices, operating within a regulated quality system environment. The employee will perform foundational investigative tasks in compliance with applicable regulatory requirements. The employee is expected to collaborate cross-functionally, including with Sales and Engineering teams, and to develop the skills necessary to take on increasingly independent investigative responsibilities over time.

Essential Functions, Duties, and Responsibilities

• Learn and demonstrate the ability to review and analyze customer complaints pertaining to IPS.
• Learn and demonstrate the ability to assist in day-to-day IPS complaint processing including intake, feedback review, dimensional analysis (3D scanning) of returned IPS products, and data logging.
• Learn and demonstrate the ability to assist teams with IPS complaint-related data requests.
• Learn and demonstrate the ability to assist Systems Engineering team in other related investigative duties.
• Learn and demonstrate the ability to coordinate with sales representatives to gather information necessary for complaint investigations.
• Learn and demonstrate the ability to assist with various related controlled documentation.
• Learn and demonstrate the ability to perform other related duties as assigned.

Qualifications

• High school diploma with 4 years relevant experience, associate’s degree with 2 years relevant experience, or other equivalent combination of education and experience.
• Prior experience with SOPs, work instructions, and other controlled documentation preferred.
• Prior experience with root cause analysis preferred.
• Prior experience with complaint handling or quality systems in a regulated industry preferred.
• Prior experience with design and manufacturing processes for medical devices preferred.
• Proficient user of Microsoft Office applications.

Knowledge, Skills, and Abilities

• Adhere and support KLS Martin’s quality and safety policies and procedures.
• Able to work independently under minimal supervision.
• Strong interpersonal skills with the ability to effectively and professionally communicate at all levels internally and externally.
• Ability to create, maintain, retrieve, and interpret documentation.
• Ability to organize and summarize data using spreadsheets or databases.
• Ability to think critically and solve problems.
• Ability to learn new software quickly.
• Strong attention to detail.
• Proven adaptability & flexibility.