Associate IPS Investigation Specialist (34802)

KLS Martin Group; Jacksonville (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

KLS Martin Group is seeking an Associate IPS Investigation Specialist to develop expertise in IPS complaint investigations within a regulated quality system environment. The role focuses on supporting daily IPS investigations and advancing to greater independence.

You will collaborate with Sales and Engineering, review complaints, process data, and assist with documentation while building foundational investigative capabilities for future growth.

Qualifications

• High school diploma with 4 years relevant experience or associate degree with 2 years relevant experience.
• Experience with SOPs, work instructions, and other controlled documentation preferred.
• Prior experience with root cause analysis preferred.
• Prior experience with complaint handling or quality systems in a regulated industry preferred.
• Prior experience with design and manufacturing processes for medical devices preferred.
• Proficient user of Microsoft Office applications.

Responsibilities

• Learn to review and analyze customer complaints pertaining to IPS.
• Assist in day-to-day IPS complaint processing including intake, feedback review, and data logging.
• Assist teams with IPS complaint-related data requests.
• Assist Systems Engineering team in related investigative duties.
• Coordinate with sales representatives to gather information for investigations.
• Assist with related controlled documentation.
• Perform other related duties as assigned.

Skills

Microsoft Office

Communication

Data analysis

Problem solving

Independent work

Education

High school diploma + 4 years relevant experience

Associate degree + 2 years relevant experience

Tools

MS Excel

Documentation software

Data logging systems

Job description

Job Summary

Associate IPS Investigation Specialist will primarily deal with building competence in the daily tasks of an IPS Investigation Specialist I, with the intention of advancing to IPS Investigation Specialist I within a reasonable amount of the time. This position is primarily responsible for supporting the investigation of customer complaints (411s) related to IPS (Individual Patient Solutions) medical devices, operating within a regulated quality system environment. The employee will perform foundational investigative tasks in compliance with applicable regulatory requirements. The employee is expected to collaborate cross-functionally, including with Sales and Engineering teams, and to develop the skills necessary to take on increasingly independent investigative responsibilities over time.

Essential Functions, Duties, And Responsibilities

• Learn and demonstrate the ability to review and analyze customer complaints pertaining to IPS.
• Learn and demonstrate the ability to assist in day-to-day IPS complaint processing including intake, feedback review, dimensional analysis (3D scanning) of returned IPS products, and data logging.
• Learn and demonstrate the ability to assist teams with IPS complaint-related data requests.
• Learn and demonstrate the ability to assist Systems Engineering team in other related investigative duties.
• Learn and demonstrate the ability to coordinate with sales representatives to gather information necessary for complaint investigations.
• Learn and demonstrate the ability to assist with various related controlled documentation.
• Learn and demonstrate the ability to perform other related duties as assigned.

Qualifications

Education and Experience Requirements

• High school diploma with 4 years relevant experience, associate’s degree with 2 years relevant experience, or other equivalent combination of education and experience.
• Prior experience with SOPs, work instructions, and other controlled documentation preferred.
• Prior experience with root cause analysis preferred.
• Prior experience with complaint handling or quality systems in a regulated industry preferred.
• Prior experience with design and manufacturing processes for medical devices preferred.
• Proficient user of Microsoft Office applications.

Knowledge, Skills, And Abilities

• Adhere and support KLS Martin’s quality and safety policies and procedures.
• Able to work independently under minimal supervision.
• Strong interpersonal skills with the ability to effectively and professionally communicate at all levels internally and externally.
• Ability to create, maintain, retrieve, and interpret documentation.
• Ability to organize and summarize data using spreadsheets or databases.
• Ability to think critically and solve problems.
• Ability to learn new software quickly.
• Strong attention to detail.
• Proven adaptability & flexibility.