iPhone & Device Repair Specialist

Socket.dev; Bellevue (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Apple Retail in Bellevue seeks a Technical Expert to perform repairs on iPhone and other Apple products, and educate customers on repair options and services. You will share knowledge with the team to maintain high-quality repairs and an exceptional customer experience.

You will deepen product knowledge, troubleshoot hardware and software issues, and help customers choose the best options. A collaborative, inclusive environment is encouraged.

Qualifications

• Experience in retail or sales is required.
• Ability to safely perform hardware repairs with fine motor skills.
• Experience troubleshooting hardware and software in a customer service setting.

Responsibilities

• Deepen knowledge of Apple products and Genius Bar repair processes.
• Support customers with care, diagnosing issues and recommending solutions.
• Educate customers on relevant Apple products and services and repair options.
• Collaborate with team leaders to identify recurring repair problems and provide feedback.
• Contribute to an inclusive environment and support multiple customers as needed.

Skills

Retail experience

Troubleshooting

Customer service

Job description

Apple Retail in Bellevue seeks a Technical Expert to perform repairs on iPhone and other Apple products, and educate customers on repair options and services. You will share knowledge with the team to maintain high-quality repairs and an exceptional customer experience.

You will deepen product knowledge, troubleshoot hardware and software issues, and help customers choose the best options. A collaborative, inclusive environment is encouraged.