Iowa Wild - Ice Operations Crew

Minnesota-Sports-and-Entertainment; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Minnesota-Sports-and-Entertainment's Ice Operations Crew supports ice maintenance during media timeouts and helps execute on-ice promotions during intermissions to keep games running smoothly and entertainment flowing. They also serve as energetic ambassadors, interacting with fans and delivering exceptional customer service throughout the arena.

These roles help enhance fan engagement and showcase the team’s commitment to a top-tier game-day experience at Casey’s Center for Iowa Wild home

Qualifications

• Ability to skate at a proficient level.
• Experience working on an ice rink is preferred, but not required.
• Some post-secondary education is preferred, not required.

Responsibilities

• Assist with ice maintenance during media timeouts, removing snow and ice buildup.
• Assist in on-ice promotions and games during intermissions.
• Engage fans with energy and enthusiasm as ambassadors to Iowa Wild and Casey’s Center.
• Provide excellent customer service to arena guests.
• Perform other duties as assigned.

Skills

Skating proficiency

Fan engagement

Customer service

Interpersonal skills

Teamwork

Education

Some post-secondary education

Job description

Position Summary: The Ice Operations Crew supports ice maintenance during media timeouts and helps execute on-ice promotions during intermissions to keep games running smoothly and entertainment flowing. They also serve as energetic ambassadors, interacting with fans and delivering exceptional customer service throughout the arena. his role plays an important part in enhancing fan engagement and showcasing the team’s commitment to a top-tier game-day experience.

Responsibilities/Essential Functions:

• Assist Casey’s Center staff with ice maintenance, including the removal of snow and ice build-up during all media timeouts.
• Assist in the preparation and execution of on-ice promotional activities/games during intermissions.
• Bring the energy, excitement, and fun as you interact with fans as ambassadors to the Iowa Wild and Casey’s Center.
• Provide excellent customer service to guests in the arena.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Some post-secondary education is preferred, not required.

Knowledge & Experience:

• Ability to skate at a proficient level.
• Experience working on an ice rink preferred, not required.

Personal Attributes:

• Fan-friendly attitude and willingness to help.
• Ability to work well with others in a fast-paced environment.
• Strong interpersonal skills.

Work Conditions:

• Available to work 90% of Iowa Wild home games during the 2025-2026 AHL season.
• Flexible schedule, with ability to work evenings, weekends and holidays for home games.
• Ability to stand/skate up to five hours at a time.
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
• Lifting up to 50 lbs.

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.