IoT Systems Specialist

Amigo Mobility International, Inc.; Bridgeport Charter Township (MI); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Amigo Mobility International, Inc. is seeking a hands-on technical professional to support our IoT fleet management platform. The role bridges customer support and engineering by testing products, supporting deployments, and Troubleshooting technical issues.

You will work with connected devices, firmware, logs, cellular connectivity, APIs, and platform data. This is a technical role, not sales or a traditional help desk position.

Qualifications

• Associate's or Bachelor's degree in engineering technology, IT, CS, or electronics or equivalent hands-on experience.
• Strong written communication skills for bug reports and documentation.
• A methodical approach to testing, troubleshooting, and documenting results.
• Basic knowledge of networking and cellular technology, including IP, APNs, SIMs, and connectivity troubleshooting.
• Technical curiosity and a desire to understand why problems happen.
• Willingness to learn and help others learn.

Responsabilités

• Test devices and software builds with QA checks before shipment.
• Document recurring issues and elevate to IoT Systems Architect.
• Test customer application and write clear, reproducible bug reports.
• Test firmware, product features, and OTA updates.
• Support deployments, field trials, and SIM activations.
• Maintain QA checklists and regression testing processes.
• Troubleshoot field devices using logs and platform data.
• Help customer service and sales onboard clients to the platform.

Connaissances

Bug reporting

QA testing

Documentation

Networking basics

Cellular technology

Formation

Associate's or Bachelor's degree in engineering technology, IT, CS, or electronics

Outils

Postman

Description du poste

Amigo Mobility International is looking for a hands-on technical professional to support our IoT fleet management platform. This role connects customer support and engineering by testing products, supporting deployments, and troubleshooting technical issues.

You will work with connected devices, firmware, logs, cellular connectivity, APIs, and platform data. This is a technical role, not a sales or traditional help-desk position.

What You'll Do

Testing and quality assurance

• Complete pre-ship QA checks on devices and software builds
• Correct equipment issues found during QA testing
• Document recurring issues and elevate them to the IoT Systems Architect
• Test the customer application and write clear, reproducible bug reports
• Test firmware, product features, and over-the-air (OTA) updates
• Support local field trials and product documentation
• Maintain QA checklists and regression testing processes

Deployment and field support

• Support customer rollouts and field trials, including SIM activation and device setup
• Troubleshoot field devices using logs and platform data
• Help customer service and sales onboard clients to the platform

Documentation and tracking

• Create and update runbooks, FAQs, and how-to guides
• Track fleet status, firmware versions, builds, and SIM activations
• Maintain SIM card activation records

Customer-facing technical support

• Serve as the first technical contact for device and platform questions
• Reproduce issues, gather details, and elevate complete bug reports
• Support sales demos and technical customer conversations

Required Qualifications

• Associate's or bachelor's degree in engineering technology, IT, computer science, or electronics, or equivalent hands-on experience
• Strong written communication skills for bug reports and documentation
• A methodical approach to testing, troubleshooting, and documenting results
• Basic knowledge of networking and cellular technology, including IP, APNs, SIMs, and connectivity troubleshooting
• Technical curiosity and a desire to understand why problems happen
• Willingness to learn and help others learn

Nice to Have

• JavaScript or other scripting experience
• Experience with SQL or API testing tools such as Postman
• Familiarity with IoT, GPS, or telematics
• Comfort using a multimeter or oscilloscope
• Experience with issue tracking and bug reporting
• End-user device support experience

Growth Path

This role is an entry point into AMI's IoT technical team, with opportunities to grow into more advanced technical roles over time.

It is the policy of Amigo Mobility International, Inc. to provide equal employment opportunities to all qualified applicants without regard to race, color, age, religion, sex, national origin, disability or handicap, sexual orientation, gender identity or expression, height, weight, marital status, protected veteran status or as otherwise provided by law.