IoT Service Technician: Field Repairs & Support

Gallagher Animal Management; Kansas City (MO); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability Insurance

401(k) plan

Employee assistance

Job summary

Gallagher Animal Management is seeking a technically minded Service Technician to diagnose, repair, and support eShepherd products, a cutting-edge virtual fencing solution backed by Gallagher. You’ll work hands-on with electronics and IoT devices, addressing customer inquiries and improving service processes across a global user base.

The role offers a base salary of $65,000–$72,000 with a 10% annual bonus opportunity, plus a comprehensive benefits package and career growth within a

Qualifications

• Electronics, IT, electrical or related technical qualification, or equivalent hands‑on experience.
• Experience diagnosing and repairing electronic equipment.
• Strong troubleshooting and root-cause analysis skills.
• Excellent communication and customer service abilities.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solutions-focused approach.
• Experience with IoT devices, firmware updates, CRM systems or inventory management platforms is advantageous.

Responsibilities

• Diagnose, troubleshoot and repair eShepherd products to component level.
• Refurbish and test returned equipment ready for redeployment.
• Investigate warranty returns and identify root causes.
• Support customer and partner technical enquiries.
• Validate firmware updates and product releases.
• Capture service insights and provide feedback to engineering teams.
• Assist in developing service procedures and troubleshooting resources.
• Help drive continuous improvement across service operations and customer support activities.

Skills

Electronics

Troubleshooting

Customer service

Communication

Organization

Prioritisation

IoT knowledge

Tools

CRM systems

Inventory management

Job description

Gallagher Animal Management is seeking a technically minded Service Technician to diagnose, repair, and support eShepherd products, a cutting-edge virtual fencing solution backed by Gallagher. You’ll work hands-on with electronics and IoT devices, addressing customer inquiries and improving service processes across a global user base.

The role offers a base salary of $65,000–$72,000 with a 10% annual bonus opportunity, plus a comprehensive benefits package and career growth within a