Service Technician - eShepherd

Gallagher Animal Management

Kansas City (MO)

On-site

USD 65,000 - 72,000

Full time

10 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability Insurance

401(k) plan

Employee assistance

Job summary

Gallagher Animal Management is seeking a technically minded Service Technician to diagnose, repair, and support eShepherd products, a cutting-edge virtual fencing solution backed by Gallagher. You’ll work hands-on with electronics and IoT devices, addressing customer inquiries and improving service processes across a global user base.

The role offers a base salary of $65,000–$72,000 with a 10% annual bonus opportunity, plus a comprehensive benefits package and career growth within a

Qualifications

Electronics, IT, electrical or related technical qualification, or equivalent hands‑on experience.
Experience diagnosing and repairing electronic equipment.
Strong troubleshooting and root-cause analysis skills.
Excellent communication and customer service abilities.
Strong organisational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proactive, solutions-focused approach.
Experience with IoT devices, firmware updates, CRM systems or inventory management platforms is advantageous.

Responsibilities

Diagnose, troubleshoot and repair eShepherd products to component level.
Refurbish and test returned equipment ready for redeployment.
Investigate warranty returns and identify root causes.
Support customer and partner technical enquiries.
Validate firmware updates and product releases.
Capture service insights and provide feedback to engineering teams.
Assist in developing service procedures and troubleshooting resources.
Help drive continuous improvement across service operations and customer support activities.

Skills

Electronics

Troubleshooting

Customer service

Communication

Organization

Prioritisation

IoT knowledge

Tools

CRM systems

Inventory management

Job description

At eShepherd, we're redefining livestock management with industry-leading virtual fencing technology. Combining IoT, software, electronics and animal science, our solutions are helping farmers improve productivity, sustainability and animal welfare across the globe.

We're looking for a technically minded, hands-on Service Technician who enjoys solving problems, working with innovative technology and delivering outstanding customer outcomes. If you take pride in finding the root cause, repairing equipment, and continuously improving processes, we'd like to hear from you. You'll enjoy a competitive compensation package that includes a $65,000 - $72,000 base salary, a 10% annual bonus opportunity!

About eShepherd | Join the revolution in livestock management.

eShepherd is Gallagher’s boldest venture yet - a tech-forward agritech start-up backed by 85+ years of global innovation. We’re office-first, progress-over-perfection, and unapologetically hands‑on. Our team builds world-first virtual fencing tech that’s reshaping agriculture for good. If you thrive on innovation, get things done, and want to be part of a global brand with startup energy, we want to hear from you.

The Product

At Gallagher, we don’t just imagine the future - we build it.

eShepherd™

is our breakthrough virtual fencing technology, enabling farmers to monitor, move, and manage cattle from anywhere.

Using GPS-enabled neckbands, powered by solar, farmers can create digital fence lines from their phone, transforming how land is used, reducing labour, and improving both environmental and animal welfare outcomes.

This is innovation with real-world impact - on pasture health, productivity, and profitability.

The Opportunity

About The Role

As a Service Technician, you'll play a critical role in ensuring our customers receive reliable, high-performing products and exceptional technical support. You'll diagnose and repair returned equipment, support customer and partner enquiries, validate product updates, and collaborate closely with engineering, operations and customer success teams to improve product performance across the field.

What You'll Be Doing

Diagnose, troubleshoot and repair eShepherd products to component level
Refurbish and test returned equipment ready for redeployment
Investigate warranty returns and identify root causes
Support customer and partner technical enquiries
Validate firmware updates and product releases
Capture service insights and provide feedback to engineering teams
Assist in developing service procedures and troubleshooting resources
Help drive continuous improvement across service operations and customer support activities

What You'll Bring

Electronics, IT, electrical or related technical qualification, or equivalent hands‑on experience
Experience diagnosing and repairing electronic equipment
Strong troubleshooting and root-cause analysis skills
Excellent communication and customer service abilities
Strong organisational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proactive, solutions-focused approach
Experience with IoT devices, firmware updates, CRM systems or inventory management platforms is advantageous

Why This Role Stands Out

This is more than a repair and support role. You'll work with cutting-edge AgTech technology that's making a real difference to farmers and livestock operations worldwide. You'll collaborate with global teams, gain exposure to both hardware and software technologies, and contribute directly to product innovation and customer success.

Why Join Us?