IoT Beverage Tech Support Specialist

Bevi; Town of Texas, Fort Worth (WI, TX); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Flexible PTO

Holidays

Parental leave

Disability insurance

Wellness stipend

Commuting stipend

Onsite snacks

Team events

Job summary

Bevi is seeking a Technical Services Specialist to troubleshoot Bevi machines by phone and email, guiding customers toward peak performance and coordinating with internal teams. You will support Direct and Partner customers and help drive process improvements.

The role requires diagnosing hardware and software, using CRM systems, and maintaining a consistent 11am-7pm CT / 12pm-8pm ET schedule from a US-based location. Compensation ranges from $55,505 to $68,565 USD.

Qualifications

• Ability to learn and understand hardware and software systems to troubleshoot effectively.
• Strong independent judgment to guide troubleshooting steps and stakeholder recommendations.
• Ability to multitask: answer calls, emails, tickets, and drive process improvements.
• Excellent verbal communication on calls and strong writing for ticket management.
• Knowledge of CRM/ticketing systems like Zendesk, Salesforce and NetSuite is a plus.

Responsibilities

• Assess existing troubleshooting processes and suggest improvements.
• Troubleshoot Bevi machines via phone and email.
• Provide guidance on installations and preventive maintenance.
• Lead troubleshooting efforts for machines via phone and email.
• Support upsell and inbound inquiries that turn into Sales leads by answering questions and routing to the right team.
• Close the loop by reporting ticket trends and opportunities to engineering.
• Assist partners with contract questions and system usage analysis.
• Initiate RMAs for parts with Quality Engineers.
• Be the voice of the customer to uphold Bevi's brand promise.
• Answer warranty questions and advise on next steps.
• Schedule proactive and reactive service calls nationwide.

Skills

Troubleshooting

CRM systems

Verbal communication

Ticket management

Independent judgment

Tools

Zendesk

Salesforce

NetSuite

Job description

Bevi is seeking a Technical Services Specialist to troubleshoot Bevi machines by phone and email, guiding customers toward peak performance and coordinating with internal teams. You will support Direct and Partner customers and help drive process improvements.

The role requires diagnosing hardware and software, using CRM systems, and maintaining a consistent 11am-7pm CT / 12pm-8pm ET schedule from a US-based location. Compensation ranges from $55,505 to $68,565 USD.