IOS WebEx Consultant

COOLSOFT; Nashville (TN); On-site; USD 34,440,000 - 55,104,000; Part time

Job summary

COOLSOFT is seeking an IOS WebEx Consultant to join our Nashville, TN on-site team. The contract position lasts 12 months with DOE compensation and a start date in November 2026. Responsibilities include IT call center support, AD management, printer troubleshooting, and Cisco WebEx/MS Teams conferencing across devices.

Candidate must be local, able to lift 50 pounds, and work on-site at the client location (TN DOT). Experience with WebEx and remote support tools is preferred.

Qualifications

• Customer service experience and call center skills.
• Ability to troubleshoot printer issues and manage queues.
• Active Directory administration tasks including password resets and OU navigation.
• Experience with iOS WebEx deployment and support.

Responsibilities

• IT call center experience preferred.
• Handle a daily call volume up to 30 calls.
• Provide on-site support in Nashville, TN.
• Support iOS devices and Cisco WebEx environments.
• Manage ticketing and remote support tasks.

Skills

Customer Service Skills

Printer Troubleshooting

Active Directory

IOS WebEx

Tools

Cisco WebEx

MS Teams

VPN

RDP

Job description

IOS WebEx Consultant

(Jobs in Nashville, TN)

Requirement id 159320

Job title Consultant

Job location in Nashville, TN

Skills required Customer Service Skills, Printer Troubleshooting, Active Directory, IOS WebEx

Open Date 13-Oct-2026

Close Date

Job type Contract

Duration 12 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant

Customer Service Skills, Printer Troubleshooting, Active Directory, IOS WebEx

Start date :11/16/2026

End Date :11/16/2027

Submission deadline :10/23/2026

Client Info : TN DOT

Note:

• Candidate Must Be Local
• Position Location: On Site
• Must be able to lift at least 50 pounds.

Description:

IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data

Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions

Network troubleshooting

• Internal vs external
• VPN
• LTE
• Wifi

Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed

Remote support

• MSRA
• RDP
• TEAMs
• Webex

Hardware Deployment

Service Now

• Ticket management
• Ticket assignment

EOE Protected Veterans/Disability