IOP & PHP Clinical Program Manager

Casa de Amparo in; San Marcos (CA); On-site; USD 100,000 - 108,000; Full time

Job summary

Casa de Amparo in San Marcos, CA seeks a Program Manager for the Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP). The role oversees operations, staffing, and clinical standards to support young adults aged 18–26 through a critical transition.

The position covers treatment planning, documentation, utilization management, and billing productivity; may provide direct clinical services and supervision; works with county and external partners; ensures compliance with

Qualifications

• Master’s degree from an accredited college or university required.
• California licensed mental health professional with a minimum of three (3) years, full-time direct clinical experience post Master’s degree.
• Two years post licensure to provide clinical supervision preferred.
• Experience with Medi-Cal, Specialty Mental Health Services, County behavioral health contracts, utilization management, billing requirements, and electronic health records.
• Two years management experience preferred.
• Knowledge of IOP/PHP services, day treatment intensive services, therapeutic milieu programming, crisis intervention, co-occurring treatment, trauma-informed care, recovery-oriented services, and community-based behavioral health care preferred.
• Knowledge of adults with serious mental health needs, including adults stepping down from acute care or at risk of higher levels of care.
• Must possess strong interpersonal, time-management, organizational, written/verbal communication skills, and intermediate computer literacy. English proficient/Bilingual Spanish preferred.

Responsibilities

• Supervise program staff and coordinate with County partners.
• Oversee development and implementation of assessments, problem lists, treatment and care plans, transition of care plans, discharge plans, and other required documentation.
• Ensure medically necessary specialty mental health services are provided in accordance with client needs, scope of practice, contract requirements, and applicable regulations.
• Oversee the provision of IOP/PHP services including assessment, plan development, collateral, individual/group/family therapy, rehabilitation, crisis intervention, case management, peer support and/or recovery services, skill building groups, process groups, adjunctive therapies, psychotherapy, group treatment, and structured milieu programming.
• Develop staff schedules, group schedules, training schedules, treatment services schedules, and other schedules necessary for operating the IOP/PHP program.
• Assure clinical support and presence during treatment hours in accordance with client needs, regulations, staffing ratios, and contract requirements.
• Coordinate with the Chief Programs Officer to monitor the provision of psychiatric assessment and psychiatric contacts in collaboration with the Consulting Psychiatrist and program staff.
• Oversee and/or provide clinical supervision to licensed providers, registered licensed-eligible providers, clinical trainees, or other clinical staff as needed and dependent on qualifications.
• Ensure that care is provided by staff that is knowledgeable and respectful of differing cultures and the norms that exist within various cultures.
• Provide direct clinical services with a small clinical caseload as needed.
• Serve as the primary program contact and single point of contact for County correspondence, including timely response to emails, telephone calls, and other correspondence.
• Notify the County and Chief Programs Officer of planned absences from the program and assure alternate program coverage as required.
• Assure treatment services meet all contract, Medi-Cal, accreditation, documentation, and regulatory requirements in coordination with the Chief Programs Officer, Quality Assurance, and other leadership staff.
• Coordinate with Quality Assurance staff to conduct chart audits, monitor documentation quality, and follow up with staff for chart and billing completion.
• Manage program productivity, appropriateness of services, authorization needs, and billing readiness in coordination with leadership and administrative support staff.
• Complete County requested summaries, reports, data reviews, staffing updates, and other program documentation as assigned.
• Facilitate Treatment Team meetings and other program meetings to review client progress, service needs, risk, transitions, and discharge planning.
• Assure staff participation in required in-service trainings and maintain awareness of required training logs in collaboration with Training and Staff Development Manager.
• Review program statistical reports and client outcomes and discuss with the Quality Assurance Team and Clinical Team as appropriate to improve service delivery.
• Adhere to and assure staff compliance with Casa de Amparo’s Code of Ethics, Policies & Procedures, Employee Handbook, and all applicable program requirements.
• Perform other relevant duties as assigned.

Skills

Program management

Clinical supervision

Documentation & billing

Bilingual Spanish

Interpersonal skills

Education

Master’s degree

Tools

EHR systems

Job description

Casa de Amparo in San Marcos, CA seeks a Program Manager for the Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP). The role oversees operations, staffing, and clinical standards to support young adults aged 18–26 through a critical transition.

The position covers treatment planning, documentation, utilization management, and billing productivity; may provide direct clinical services and supervision; works with county and external partners; ensures compliance with