Invoicing Specialist - Customer Service

Crown Equipment Corporation; New Bremen (OH); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health benefits

401K

Paid holidays

Paid vacation

Tuition reimbursement

Life insurance

Disability benefits

Parental leave

Résumé du poste

Crown Equipment Corporation is seeking an Invoicing Specialist for our Customer Service team in New Bremen, OH. You will handle invoicing, accounts payable coordination, and system maintenance within FleetSTAT and InfoLink environments.

The role involves working with various internal teams to ensure accurate billing, PO management, and timely responses to order inquiries. Eligible candidates have 0–2 years of related experience and an associate degree in business, accounting, or finance.

Qualifications

• Minimum 0–2 years related experience.
• Associate degree in Business, Accounting or Finance required; non-degree considered with substantial related experience.

Responsabilités

• Invoicing: organize and review invoices, perform customer uploads and service fees, ensure proper consolidation and payment.
• Accounts Payable: collaborate with Credit and Collections to resolve outstanding invoices, coordinate with branch, dealer and customer.
• System Maintenance: manage FleetSTATS accounts, upload pricing, manage monthly fees and asset lists, set up new users.
• Purchase Orders: coordinate with customers on PO requirements, obtain and verify POs by location and type, maintain PO spreadsheets.
• Order Inquiries: research and process InfoLink parts order inquiries, shipments and returns with cross-functional teams.
• InfoLink Configurator: work with support and engineering on configurator updates to prevent future issues.

Connaissances

Interpersonal skills

Communication skills

Organizational skills

Formation

Associate degree (Business, Accounting, Finance)

Non-degree considered with 6+ years of related experience

Outils

Microsoft Excel

Description du poste

Invoicing Specialist - Customer Service

Location:

New Bremen, OH, US, 45869

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Invoicing Specialist

Distribute daily activities associated with invoicing, ordering, reporting and on-going communication associated with the Company FleetSTAT or InfoLink program. Work with the other managers and departments to maintain the company’s position of primary Fleet Management provider or to research and address InfoLink service invoicing and order inquiries.

Responsibilities

Invoicing

Organize and review invoices. Perform customer uploads and service fees associated. Work with the different customer business systems to ensure the consolidation is uploaded properly and payment is successful.

Accounts Payable

Collaborate with Credit and Collections department on outstanding invoices. Work with the branch and dealer, and customer to find the issue. Assist with modifying the consolidated invoice when necessary for it to be paid by the customer.

System Maintenance

Maintain customer accounts in FleetSTATS software. Upload customer labor and parts pricing, manage monthly FleetSTATS fee, truck asset list, and review Partner Extranet accounts. Setup new customer users and grant access to FleetSTATS system. Work with Centralized Invoicing Manager on questions within customers or software system.

Purchase Orders

Collaborate with customers on their monthly Purchase Order (PO) requirements and consolidated invoices. Obtain POs and ensure the proper POs are used based on location and invoice type. Follow up with the customer to receive a new PO when the PO is outdated or low on funds. Keep the customer PO spreadsheet updated.

Order Inquiries

Work with InfoLink management, project managers, technical support and sales to research and process InfoLink parts order inquiries, short shipments and returns. Ensure answers are provided to internal support teams and retailers in a timely manner.

InfoLink Configurator

Work with technical support and engineering on InfoLink configurator updates and modifications based on order inquiry feedback to ensure future parts orders do not have issues

Minimum Qualifications

• 0-2 years related experience
• Associate degree (Business, Accounting, Finance)

Non-degree considered if 6+ years of related experience along with a high school diploma or GED

Preferred Qualifications

• Associate degree in Business or Accounting or equivalent related experience.
• Good working knowledge of data collection and reporting methods including Microsoft Excel.
• Good interpersonal and communication and organizational skills

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

and much more.

EOE Veterans/Disabilities