Invoicing Specialist - Customer Service

Crown; New Bremen (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K Retirement Savings Plan

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking an Invoicing Specialist to manage daily invoicing activities and support FleetSTAT/InfoLink programs. You will coordinate with multiple departments to ensure accurate billing, PO processing, and timely info requests.

The role involves data entry in FleetSTATS, collaboration with Credit/Collections, and supporting order inquiries and configurator updates. A 0–2 year experience range is typical.

Qualifications

• 0-2 years related experience required.
• Non-degree considered if 6+ years of related experience along with a high school diploma or GED
• Associate degree in Business or Accounting preferred, or equivalent related experience.
• Proficient data collection and reporting methods including Microsoft Excel.

Responsibilities

• Invoicing: organize and review invoices, perform customer uploads and service fees.
• Accounts Payable: collaborate with Credit and Collections on outstanding invoices and adjust consolidated invoices as needed.
• System Maintenance: maintain customer accounts in FleetSTATS, manage pricing, asset lists and user access.
• Purchase Orders: coordinate PO requirements with customers and ensure correct PO usage.
• Order Inquiries: respond to InfoLink orders, short shipments and returns with internal teams.
• InfoLink Configurator: collaborate on configurator updates to prevent future order issues.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Associate degree in Business or Accounting

High school diploma or GED

Tools

Microsoft Excel

Job description

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Invoicing Specialist

Distribute daily activities associated with invoicing, ordering, reporting and on-going communication associated with the Company FleetSTAT or InfoLink program. Work with the other managers and departments to maintain the company’s position of primary Fleet Management provider or to research and address InfoLink service invoicing and order inquiries.

Responsibilities

Invoicing

Organize and review invoices. Perform customer uploads and service fees associated. Work with the different customer business systems to ensure the consolidation is uploaded properly and payment is successful.

Accounts Payable

Collaborate with Credit and Collections department on outstanding invoices. Work with the branch and dealer, and customer to find the issue. Assist with modifying the consolidated invoice when necessary for it to be paid by the customer.

System Maintenance

Maintain customer accounts in FleetSTATS software. Upload customer labor and parts pricing, manage monthly FleetSTATS fee, truck asset list, and review Partner Extranet accounts. Setup new customer users and grant access to FleetSTATS system. Work with Centralized Invoicing Manager on questions within customers or software system.

Purchase Orders

Collaborate with customers on their monthly Purchase Order (PO) requirements and consolidated invoices. Obtain POs and ensure the proper POs are used based on location and invoice type. Follow up with the customer to receive a new PO when the PO is outdated or low on funds. Keep the customer PO spreadsheet updated.

Order Inquiries

Work with InfoLink management, project managers, technical support and sales to research and process InfoLink parts order inquiries, short shipments and returns. Ensure answers are provided to internal support teams and retailers in a timely manner.

InfoLink Configurator

Work with technical support and engineering on InfoLink configurator updates and modifications based on order inquiry feedback to ensure future parts orders do not have issues

Minimum Qualifications

• 0-2 years related experience

Non-degree considered if 6+ years of related experience along with a high school diploma or GED

Preferred Qualifications

• Associate degree in Business or Accounting or equivalent related experience.
• Good working knowledge of data collection and reporting methods including Microsoft Excel.
• Good interpersonal and communication and organizational skills

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

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