Invoicing & Collections Specialist

NinjaOne, LLC; Austin (TX); Remote; USD 55,000 - 75,000; Full time

Job summary

NinjaOne is seeking an Invoicing & Collections Specialist to manage billing cycles and customer collections. This role is vital in ensuring efficient billing processes, maintaining high levels of customer service, and reconciling accounts. The ideal candidate will thrive in a fast-paced environment, possess strong Excel proficiency, and be adept at using tools like NetSuite and Salesforce.

Benefits

Medical, dental, and vision insurance

401(k) plan

Unlimited PTO

Flexible work schedule

Qualifications

• Strong background in billing and collections required.
• Ability to handle highly confidential information.
• Experience in a fast-paced environment beneficial.

Responsibilities

• Manage subscriptions and billing processes.
• Pursue daily customer collections.
• Reconcile receivables and manage billing discrepancies.

Skills

Proficiency in Excel

Interpersonal skills

Time management

Written and oral communication

Tools

NetSuite

Stripe

Salesforce

Job description

The Invoicing & Collections Specialist works closely with the Billing team to lead the day-to-day cash cycle, which includes billing, invoicing, payment application, and collections. You will also work closely with the Sales Operations Deal Desk team to provision customer licenses and to review sales deals, including upgrades, downgrades, and new customers. The ideal candidate has a strong background in billing and collections and enjoys working in a challenging and fast-paced environment.

Location- Remote in TX or FL - Mon - Friday 8 AM - 5 PM PST

What You’ll be Doing

Responsible for managing subscriptions, establishing recurring and usage billing processes, initiating manual discounts and invoice adjustments, and handling billing discrepancies and disputes

Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service

Process customer credit card payments as needed

Oversee the full cycle payment process in NetSuite (applying payments, depositing payouts, and bank reconciliations)

Generate and send customer statements monthly

Be proactive in resolving customer cases

Reconcile receivables balance/unpaid invoices

Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers

Resolve collections by examining customer payments plans, payment history, credit line

Support the month-end close reporting requirement related to A/R, deferred revenue and bad debt

Learn internal processes and workflows to assist the Sales team with questions or concerns

About You

Proficient in excel, as well as relevant software including NetSuite, Stripe and Salesforce

Exceptional interpersonal skills and ability to build relationships

Outstanding written and oral communication skills with a customer service mindset

Able to prioritize and balance multiple tasks with excellent time management skills

Extremely trustworthy, able to handle highly confidential information with discretion

Ability to work both independently and with a team in a global environment

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position isNOTeligible for Visa sponsorship.

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Were you referred to this role by a current NinjaOne Employee? Yes No

If yes, please provide their name; if not, please enter 'n/a'

Do you now or will you in the future require sponsorship for work in the United States? Yes No

When would you be available to start? Please specify a date.

What US State do you currently reside in? Please submit your current State even if the role is remote; 'n/a' is not a viable answer for your application, as it is important for us to know your current location.

Data Privacy Statement

By clicking the button below, you acknowledge that you have read and understand the Privacy Policy (linked) and wish to continue with your application. View Privacy Policy

I consent for my data to be processed for this application