Billing and Collections Specialist

Avivomn; Minnesota; On-site; USD 10,000 - 60,000; Full time

Job summary

Avivo is seeking a Billing and Collections Specialist to support our mission of wellness for Minnesotans. The ideal candidate will have strong healthcare billing experience, an attention to detail, and a commitment to equitable service delivery. Join us in making a difference through meaningful work that supports vulnerable populations.

Benefits

Medica health plan

Health Savings Account (HSA)

Nice Healthcare (chat, video visits, in-home care)

Dental plan

Dependent Care Flexible Spending Account (FSA)

401(k) Plan

10 paid holidays & generous PTO

Flexible schedule (may include hybrid or remote options)

Qualifications

• At least 3 years of experience in healthcare billing.
• Familiarity with billing systems.
• At least 2 years free from substance use concerns.

Responsibilities

• Process billing documentation and manage authorizations.
• Submit claims and track billing for various services.
• Follow up on outstanding balances with insurance companies.

Skills

Attention to detail

Problem solving

Communication

Empathy

Education

High school diploma or equivalent

Tools

Electronic Health Records

MS Office

DAANES

Job description

Job Details

Job Location: 1900 Chicago Ave Minneapolis MN 55404 - MINNEAPOLIS, MN

Position Type: Full Time

Education Level: High School Diploma/GED

Salary Range: $19.48 - $24.36 Hourly

Job Shift: Day

Job Category: Billing and Intake

Description

About Us

Avivo is a Minneapolis-based nonprofit that helps nearly 15,000 Minnesotans each year live well and work well. We provide integrated services in chemical and mental health, housing, career education, and employment—helping individuals and families overcome barriers such as homelessness, substance use, mental health concerns, and poverty. Our mission is rooted in the belief that everyone deserves the opportunity for wellness and stability. Learn more at avivomn.org.

Your Role

As the Billing and Collections Specialist, you’ll play a key role in supporting Avivo’s financial and operational health by ensuring accurate, timely billing and collection processes for our programs. You’ll work closely with teams across Recovery Services and Ending Homelessness, managing documentation, resolving billing concerns, and helping reduce outstanding account balances. Your attention to detail and passion for service will ensure our clients receive the seamless care and support they deserve.

Key Responsibilities Include

• Process billing documentation and manage authorizations, benefit approvals, and client paperwork.
• Submit claims and track billing for services including Housing Supports, Intensive Outpatient Treatment, Mental Health Services, and Targeted Case Management.
• Follow up with insurance companies and clients on outstanding balances.
• Review and allocate denied claims, working toward resolution in line with Clean Claims Act.
• Collaborate with internal teams to improve billing processes and workflow.
• Maintain clear and accurate documentation in Electronic Health Record systems.
• Support overall goals of the Revenue Cycle Management team through partnership and process improvement.
• Engage in efforts to undo racism and reduce disparities, both within teams and through service delivery.

Qualifications

What You Offer

Required:

• High school diploma or equivalent (Bachelor’s degree preferred).
• At least 3 years of experience in healthcare billing.
• Familiarity with electronic health records and billing systems.
• At least 2 years of freedom from substance use concerns.

Preferred:

• Experience billing for services supporting individuals with dual diagnoses.
• Experience in a culturally diverse or nonprofit setting.

Skills:

• Proficiency with MS Office, Electronic Health Records, DAANES, and payer portals.
• Knowledge of MN Statute 245G.
• Strong attention to detail and follow-through.
• Ability to communicate effectively and resolve problems independently.
• Commitment to inclusive, equitable, and culturally responsive work.
• Proven ability to work with individuals from diverse communities with empathy and professionalism.

Benefits We Offer

• Medica health plan
• Health Savings Account (HSA)
• Nice Healthcare: offers chat, video visits, and in-home primary care visits
• Dental plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long-term disability
• Option to purchase critical illness, accident insurance, and short-term disability
• 401(k) Plan
• 10 paid holidays & generous PTO
• Flexible schedule (may include hybrid or remote options)

What We Offer

• A mission-driven, inclusive workplace culture
• Opportunities to collaborate with passionate, values-centered professionals
• Ongoing professional development and training opportunities
• A role that directly supports Minnesotans in achieving wellness and stability

How to Apply

Please submit your application through our careers page. We encourage individuals with diverse backgrounds and lived experience to apply.

Make a Difference with Avivo

Your work as a Billing and Collections Specialist helps ensure people in need can access life-changing services. Join a team that believes in recovery, equity, and the power of second chances. Let’s make a difference—together.

Equal Employment Opportunity/Affirmative Action Employer. Avivo is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.