Invoice Audit Coordinator I

ArcBest; Fort Smith (AR); On-site; USD 25,000 - 36,000; Full time

Job summary

ArcBest is seeking an Invoice Audit Coordinator who will perform root cause analysis on discrepancies and ensure accurate invoicing for customers. You will scan, index, and process carrier invoices while collaborating with internal teams to resolve issues and expedite payments.

The role requires attention to detail, strong communication, and the ability to manage multiple priorities in a collaborative, customer-focused environment.

Qualifications

• Bachelor's degree preferred; experience may substitute.
• Prior experience in finance, billing, accounting is preferred.
• Proficient in Microsoft Office Suite and data entry.

Responsibilities

• Open and scan invoices into the A/P data entry queue.
• Index items in the A/P data entry queue for payment processing.
• Collaborate with internal teams to improve processes and customer relations.
• Communicate with customers and carriers to confirm order information and approvals.
• Perform root cause analysis to prevent recurring issues.

Skills

Attention to detail

Effective communication

Problem solving

Managing multiple priorities

Initiative

Teamwork

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Description

The Invoice Audit Coordinator performs root cause analysis on discrepancies and works with various departments to resolve and improve processes in order to invoice customers quickly and accurately. This position performs necessary research to bill the correct customer with the correct invoice amount, to settle shipments in a timely manner, and confirm charges as needed. The Invoice Audit Coordinator is also responsible for scanning, indexing, and processing carrier invoices in an accurate and timely manner.

Responsibilities

• Open and scan invoices into the Accounts Payable (A/P) data entry queue.
• Index items in the A/P data entry queue for payment processing.
• Collaborate with internal decision makers to improve customer relationships and process requirements.
• Communicate with internal and external customers and carriers to confirm order information, request paperwork, and obtain necessary approvals/authorizations.
• Perform root causes analysis and take corrective action to prevent continued issues.
• Collaborate with internal decision makers on process improvements and follow-up procedures.
• Meet with management weekly to report progress.
• Verify the correct Bill-To is utilized in the order.
• Investigate and resolve order discrepancies.
• Review and ensure all contract rates are accurate within the order.
• Provide clear and concise documentation for follow-up procedures.
• Rate and approve orders for invoicing.
• Process invoices online for web-based customers.
• Resolve problems with internal and external customers.
• Maintain a positive attitude and high level of customer service with both internal and external customers.
• Work in a team setting to accomplish department goals.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred
• Experience will be considered in lieu of formal education.

Experience:

• Prior finance, billing, accounting, or relevant experience, preferred

Computer Skills:

• Proficient in Microsoft Office Suite, required

Competencies:

• Accuracy and Attention to Detail
• Effective Communications
• Financial Services Management
• Flexibility and Adaptability
• Information Capture
• Initiative
• Managing Multiple Priorities
• Problem Solving

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people-first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.

At ArcBest, you’re part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.