Invoice Accuracy & Billing Specialist

Sarnova; Dublin (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) Plan

Competitive salary

Job summary

Sarnova is seeking a Customer Billing Coordinator to support invoice submission through customer portals and internal systems, ensuring accuracy and timeliness.

You will review invoices, resolve discrepancies, and work with Sales, Operations, and Finance using COUPA, Ariba, Workday, Excel, and other platforms.

This role emphasizes detail, organization, and collaboration to maintain efficient billing workflows and healthy cash flow.

Qualifications

• Education: High School Diploma or equivalent required
• 1-2 years of experience in data entry, administrative support, or a related role
• Experience working with customer billing portals is preferred
• Strong attention to detail and accuracy
• Ability to identify and troubleshoot invoice discrepancies
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications
• Ability to learn and effectively utilize COUPA, Ariba, Workday, and other business systems
• Strong organizational and time management skills
• Ability to prioritize work and manage multiple tasks simultaneously
• Effective written and verbal communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Commitment to maintaining confidentiality and data integrity

Responsibilities

• Upload and submit customer invoices through various customer billing portals and platforms
• Review invoices, purchase orders, and supporting documentation for completeness and accuracy prior to submission
• Identify, research, and resolve invoice errors, exceptions, and discrepancies
• Monitor invoice status within customer portals and track submission confirmations
• Work within Coupa, Ariba, Workday, Excel, and other billing-related systems to maintain accurate billing records
• Coordinate with Sales, Operations, Customer Service, Contracts, and Finance teams to obtain missing information and resolve billing issues
• Validate customer billing requirements and ensure invoices comply with portal-specific guidelines
• Maintain organized records of submitted invoices and supporting documentation
• Create and update spreadsheets, reports, and billing logs as needed
• Assist with billing audits, invoice reconciliations, and process improvement initiatives
• Support month-end billing activities and reporting requirements
• Escalate unresolved billing issues to the Customer Billing Analyst or Supervisor
• Perform other duties as assigned

Skills

Data entry

Administrative support

Attention to detail

Microsoft Excel

COUPA

Ariba

Workday

Time management

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

COUPA

Ariba

Workday

Microsoft Office

Job description

Sarnova is seeking a Customer Billing Coordinator to support invoice submission through customer portals and internal systems, ensuring accuracy and timeliness.

You will review invoices, resolve discrepancies, and work with Sales, Operations, and Finance using COUPA, Ariba, Workday, Excel, and other platforms.

This role emphasizes detail, organization, and collaboration to maintain efficient billing workflows and healthy cash flow.