Credit & Billing Analyst - Cash Flow & Collections

Sarnova; Dublin (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) Plan

Job summary

Sarnova in Ohio is seeking a Customer Billing Analyst to assess billing accuracy, resolve discrepancies, and actively collect payments to minimize bad debt while supporting cash flow. You will partner with sales, finance, and customer service to provide account reconciliations, proofs of deliveries, and timely statements, while maintaining accurate contact records and documentation of all communications.

This full-time role requires initiative, attention to detail, and the ability to work

Qualifications

• Education: High School Diploma or equivalent.
• 3-5 years of business to business collections experience.
• Effective communication skills, both oral and written.
• Proficiency in Excel, Word and Outlook.
• Customer service-oriented and able to build client relationships.
• Detail-oriented with ability to reconcile accounts and resolve issues.

Responsibilities

• Work with customers and account managers to resolve all billing issues in a timely, professional manner.
• Research discrepancies between customer records and Company records.
• Provide account reconciliations, proofs of deliveries, and return information to resolve inconsistencies.
• Actively collect payments from customers in a timely manner.
• Lower bad debt exposure by following the collection policy.
• Maintain accurate contact information and document all communications with customers.
• Ensure timely communication of monthly statements by mail, fax, or email.
• Establish and maintain a routine for sending collection letters (15/60 days, etc.).
• Additional duties as assigned.

Skills

Communication skills

Customer service orientation

Detail-oriented

Independent work

Team collaboration

Account reconciliation

Education

High School Diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Sarnova in Ohio is seeking a Customer Billing Analyst to assess billing accuracy, resolve discrepancies, and actively collect payments to minimize bad debt while supporting cash flow. You will partner with sales, finance, and customer service to provide account reconciliations, proofs of deliveries, and timely statements, while maintaining accurate contact records and documentation of all communications.

This full-time role requires initiative, attention to detail, and the ability to work