Investor Services Specialist

Standish Management; Oregon; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Flexible vacation

Sick time

Year-end office closure

Flexible work environment

Job summary

Standish Management in the United States (Oregon) seeks an Investor Services Specialist to strengthen client and investor engagement and support engagement teams to deliver an excellent experience. Responsibilities include handling investor requests, onboarding, financial and tax reporting, AML screening, fund administration, and coordinating with the tech team to set up client portals.

Requirements: Bachelor's degree, strong communication, and proficiency in Excel and Outlook; ability to manage

Qualifications

• Bachelor's degree required.
• Experience in a client-facing office environment preferred.
• Proficient in Excel and Outlook.
• Strong communication and collaboration skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Respond to client and investor requests and onboarding.
• Assist with financial and tax reporting and audit documents.
• Maintain investor CRM information and coordinate with technology team.
• Run AML reports and update AML database.
• Provide administrative support to engagement and onboarding teams.
• Support in financial reporting, tax preparation, and fund administration.
• Engage in project management and ensure deadlines are met.
• Handle sensitive financial and personal data securely.
• Maintain relationships with client personnel and investors (LPs).

Skills

Client-focused communication

Prioritization & multitasking

Team collaboration

Detail-oriented

Self-starter

Education

Bachelor's Degree

Tools

Excel

Outlook

MS Office Suite

Job description

Exciting opportunity for a client services professional to join a rapidly growing fund accounting firm. The Investor Services Specialist plays a key role in client engagement, building client relationships and working with engagement teams to provide an excellent experience for our clients and their investors.

Responsibilities

• Respond to client and investor requests including but not limited to:
  • Granting access to the investor portal
  • Updating investor information
  • Assisting with new investor onboarding
  • Financial information questions
  • Assist with completing audit documents
• Assist with ad-hoc projects such as:
  • Financial and Tax reporting
  • Capital call and distribution tracking
  • Wire preparation
• Compile and organize investor CRM information with updated and accurate client information
• Communicate and provide information to the technology team to set up client portals
• Run Anti-Money Laundering (AML) reports and update AML database as needed
• Provide general administrative support to the engagement team and Onboarding team by generating reports, gathering, and providing information, updating systems and other administrative needs
• Assist in financial reporting, tax preparation, audit preparations and other fund administration activities
• Engage in project management of team deadlines, client requests and other ongoing projects and tasks
• Responsibly secure and handle sensitive financial and personal datea
• Maintain dialogue and build relationships with client personnel and investors (LPs)

Qualifications and Experience

• Bachelor's Degree required
• Experience in a client-oriented office environment, preferably in a related industry
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• Detail-oriented, conscientious, and energetic self-starter with ability to think creatively
• Demonstrated ability to work as part of a team and a willingness to take on any task, no matter how small
• Proven ability to manage competing priorities and deadlines
• Ability to effectively communicate to team members
• Excellent interpersonal communication skills and ability to interact with senior personnel across the firm

Benefits

• Comprehensive medical, dental, vision coverage, along with life insurance, Health Savings Account and Flexible Spending Account options
• Comprehensive disability/maternity and paternity plans
• 401K
• Flexible Vacation Plan
• Sick Time Accrual Plan
• Standard holidays along with year-end office closure
• A flexible work environment for all employees

Compensation Range: $55,000 - $65,000 annually
Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.

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