Investor Services Manager

Dagen; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A financial services firm in Dallas seeks a Manager for their Investor Services team. This role involves overseeing a group responsible for client interactions, investor transaction processing, and ensuring compliance with AML/KYC regulations. Ideal candidates have a degree in finance or accounting, at least 5 years of relevant experience, and strong communication skills. A full-time position with the opportunity to lead a dedicated team in a client-focused environment.

Qualifications

• Minimum of 5 years’ experience in a Hedge Fund Administration Firm at a senior level.
• At least 3 years of experience at Manager level.
• Ability to work both in a team and independently.

Responsibilities

• Manage a team of supervisors providing investor services.
• Process investor transactions and ensure AML/KYC compliance.
• Prepare and review investor reporting and account statements.
• Maintain relationships with external clients and other departments.
• Ensure timely and accurate client communication.
• Assist with the initialization of new clients.

Skills

Accounting

Finance

Strong verbal and written communication

Strong analytical and problem-solving

Interpersonal skills

Initiative

Education

Accounting, Finance, Legal or Business Degree

Job description

Overview

Located in our Dallas, Raleigh and New York offices and reporting directly to the Director of the Investor Services team, the role and responsibilities for this position will be as follows:

Responsibilities

• Managing a team of supervisors and administrators responsible for providing the full suite of investor services to the clients assigned to that team.


• The team will be responsible for:


• Processing investor transactions in client funds, including investor due diligence to satisfy applicable AML/KYC requirements


• Preparation, review and distribution of all investor reporting, including monthly account statements, transaction confirmations and performance reports.


• Reconciling fund bank accounts daily and processing applicable money movements from such accounts as authorised by the client.


• Managing external client relationships and internally establishing effective working relationships with other departments within the company.


• Ensuring all client communication is accurate and timely and consistent with applicable service level agreements


• Assisting with the initialization and transitioning of new clients, including document review and bank account opening.


• Participating in presentations to new clients, as requested.


• Responding to ad hoc client and investor queries

Pre-Requisite Knowledge, Skills, and Experience

• Accounting, Finance, Legal or Business Degree


• Minimum of 5 years’ experience working in a Hedge Fund Administration Firm at a senior level with at least 3 of those at Manager level. Alternative Hedge Fund and Private Equity experience may be considered.


• Strong verbal and written communication skills


• Strong analytical and problem-solving skills


• Ability to work effectively both within a team structure and individually


• Strong interpersonal skills


• Good initiative tempered with identifying when escalation is required


• Strong systems, product and process knowledge

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Finance, and Accounting/Auditing