Investor AML/KYC Onboarding Specialist

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL seeks a Customer Success Associate for Investor AML/KYC onboarding and refresh within the Alternative Funds Services team.

You will support onboarding and periodic refresh casework applying AML/KYC requirements and identifying control considerations to improve outcomes and client experience. You will partner with stakeholders to deliver timely, high-quality results, strengthen processes, and contribute to risk controls across the program, while staying aligned

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Minimum 3 years in financial services (controls, audit, quality assurance, operational risk management, and/or AML/KYC), including experience supporting investor onboarding and periodic refresh for alternative funds (e.g., hedge funds and private equity funds)
• Demonstrated ability to perform analytical review and root-cause assessment across AML/KYC, compliance, and risk topics
• Demonstrated ability to exercise sound judgment, raise concerns, and provide constructive challenge when appropriate
• Ability to communicate clearly in writing and verbally with stakeholders at different levels
• Ability to manage multiple concurrent requests or projects in a fast-paced environment while meeting deadlines
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

• Manage incoming case requests and deliver timely, accurate responses aligned to AML/KYC regulatory requirements and internal policies for investor onboarding and periodic refresh related to alternative funds
• Identify potential control or compliance issues and provide appropriate escalation and recommendations to support decision-making
• Produce standard and ad hoc reporting and presentation materials that support AML/KYC initiatives and management routines
• Support the design, implementation, review, and reporting of AML/KYC projects and initiatives that strengthen the investor due diligence program
• Develop and implement solutions (process, controls, and/or systems) to address identified gaps and support transition to business-as-usual execution
• Execute assigned deliverables with attention to quality and timeliness, escalating risks and issues and recommending mitigants as needed
• Maintain up-to-date knowledge of AML/KYC requirements and risk and control principles; apply relevant standards and best practices consistently

Skills

AML/KYC

Investor onboarding

Analytical review

Communication skills

Multi-tasking

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

JPMorgan Chase & Co. in Tampa, FL seeks a Customer Success Associate for Investor AML/KYC onboarding and refresh within the Alternative Funds Services team.

You will support onboarding and periodic refresh casework applying AML/KYC requirements and identifying control considerations to improve outcomes and client experience. You will partner with stakeholders to deliver timely, high-quality results, strengthen processes, and contribute to risk controls across the program, while staying aligned