Investment Operations Associate

Mack & Associates, Ltd.; Elgin (IL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Job summary

Mack & Associates, Ltd. is seeking an Investment Operations Associate in a hybrid role to support account administration and investment operations.

You will coordinate new account setups, onboarding, asset transfers, and ongoing operational support for advisors and planning teams. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while handling sensitive financial information.

Qualifications

• High accuracy and attention to detail with sensitive client information.
• Strong organizational and time management skills to handle multiple priorities.
• Excellent written and verbal communication with clients, advisors, custodians, and internal teams.
• Ability to work independently and in a collaborative team setting.

Responsibilities

• Set up new investment accounts: collect, review, and submit required docs, ensuring accuracy and regulatory alignment.
• Coordinate onboarding from initiation to completion; track items and provide timely updates.
• Handle ongoing account service needs: prepare servicing documents, submit requests, and log transactions.
• Facilitate asset transfers (ACATs, rollovers, trustee transfers) meeting custodian requirements.
• Monitor transfers and requests; address delays and support smooth asset transitions with custodians.
• Provide operational support to financial advisors and planning teams; respond to questions and requests.
• Contribute to workflow improvements and special projects; promote teamwork and client service.

Job description

A growing wealth management and investment operations team in Elgin, IL is seeking a highly organized and detail-oriented Investment Operations Associate to support a range of account administration and investment operations functions. Reporting to the Chief Operating Officer, this individual will be responsible for coordinating new account setup, managing account service activity, facilitating asset transfers, and providing day-to-day operational support to advisors and planning teams. This is a hybrid position offering the flexibility of a combination of in-office and remote work. The ideal candidate is client-focused, highly accurate, and comfortable managing multiple priorities in a fast-paced environment while handling sensitive financial information. Prior experience within investment operations, wealth management, brokerage operations, or financial services is strongly preferred. This position offers a salary range of $50,000-$70,000 and a comprehensive and competitive benefits package, including health insurance, generous PTO, and a 401(k) plan.

Responsibilities of the Investment Operations Associate:

• Manage the setup of new investment accounts by collecting, reviewing, and submitting required documentation while ensuring information is complete, accurate, and aligned with applicable regulatory requirements.
• Coordinate account onboarding activities from initiation through completion, maintaining visibility into outstanding items and communicating timely updates to relevant internal team members.
• Handle ongoing investment account service needs by preparing and reviewing servicing documents, submitting requests, monitoring their progress, and maintaining thorough records of completed transactions and client interactions.
• Facilitate the movement of client assets, including ACATs, rollovers, trustee-to-trustee transfers, and other incoming and outgoing transfer requests, ensuring documentation meets custodian requirements.
• Monitor asset transfers and other operational requests through completion, proactively addressing delays or outstanding items and working with advisors and custodians to support a smooth transition of assets.
• Provide ongoing operational assistance to financial advisors and planning teams by responding to questions and requests, supporting investment implementation, and serving as a reliable resource for day-to-day operational needs.
• Contribute to operational initiatives by collaborating with team members on workflow improvements, special projects, and process enhancements while supporting a culture centered on teamwork, accountability, and exceptional client service.

Qualifications of the Investment Operations Associate:

• Demonstrated ability to maintain a high level of accuracy and attention to detail, particularly when working with sensitive client financial information and operational documentation.
• Strong organizational and time-management capabilities, with the ability to effectively prioritize and manage multiple responsibilities within a deadline-driven environment.
• Excellent written and verbal communication skills, along with a professional approach to working with clients, advisors, custodians, and internal stakeholders.
• Ability to work effectively both independently and as part of a collaborative team, with a commitment to supporting shared operational goals and maintaining strong working relationships.
• Previous experience in investment operations, wealth management operations, financial services, brokerage operations, or within a registered investment advisory environment is preferred.
• Familiarity with investment account types, asset transfer procedures, and custodial platforms is preferred.