Investment Client Care Brokerage Services Representative

Truist; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Vacation days

Sick leave

Paid holidays

Job summary

Truist in Charlotte, NC is seeking a Brokerage Service Representative to join our Investment Client Care team on-site. This role supports self-directed brokerage clients and Financial Advisor accounts by answering inquiries with professionalism and accuracy, while helping clients move funds and complete forms.

You will research account records, handle transfers, and provide documentation on client activity, with outbound follow-up calls as needed, and maintain knowledge of FINRA regulations.

Qualifications

• Hold FINRA Series 7 and Series 63/66 or be able to obtain them during employment.
• Proficiency in written and verbal communications.
• Proficient using basic computer applications such as Microsoft Office.
• Two+ years of call center or high-volume, fast-paced experience.
• Experience with brokerage and digital applications such as WealthScape, Advisor Desktop, Cashiering, SNAP, and Channelink.
• High school diploma or equivalent certification.

Responsibilities

• Provide service support via phone to self-directed brokerage clients and Financial Advisor accounts, escalating complex issues as needed.
• Develop product knowledge and continuously improve client service skills.
• Research account and transaction records to resolve discrepancies and provide documentation.
• Conduct outbound client calls for follow-up and resolution of inquiries.
• Assist clients with investment forms, transfers, and distributions.
• Answer inquiries related to tax documents, trade confirmations, and monthly statements.
• Serve as primary contact for questions about the Digital Investment platform (WealthScape currently).
• Refer opportunities to internal advisory teams when aligned with client needs.
• Maintain knowledge of industry regulations related to FINRA requirements.
• Advocate for the client while balancing risk.

Skills

Written & verbal communication

Customer service

Phone-based support

Problem solving

Education

High school diploma or equivalent

Tools

WealthScape

Advisor Desktop

Cashiering

SNAP

Channelink

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This is an on-site position. Location options are Charlotte, NC; Orlando, FL; Atlanta, GA.

Brokerage Service Representatives are a part of Investment Client Care (ICC) which acts as the service support team for Self-Directed, Centralized Advisor Center (CAC) assigned and Signature Advantage brokerage clients via phone. Teammates are responsible for answering client inquiries with a professional attitude and manner while adhering to measurable departmental goals.

Essential Duties And Responsibilities

• Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders, referring more complex issues to management for guidance and/or resolution.
• Proficient understanding of product knowledge and continuously developing client service skills.
• Research account and transaction records to resolve discrepancies, answer questions or provide documentation on client activities.
• Conduct outbound client calls as a follow up and resolution to inquiries.
• Assist clients with completing investment forms, transferring funds, and completing distributions.
• Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.
• Act as priority contact number for assisting clients with questions regarding the Digital Investment platform (currently WealthScape - future Scivantage).
• Refer investment opportunities to internal Client Advisory Center when aligns with clients financial needs.
• Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA.
• Serve as an advocate of the client while balancing risk.

Qualifications

Required Qualifications

• Hold FINRA Series 7 & Series 63 or 66 and maintain continuing education coursework to keep licenses in good standing. (Candidates will be considered if they have at least 1 of the required licenses and can obtain the additional licenses during employment)
• Proficiency in written and verbal communications
• Proficient using basic computer applications, such as Microsoft Office software products
• Two or more years of call center experience or high volume, fast paced work environment
• Experience with brokerage and digital applications such as WealthScape, Advisor Desktop, Cashiering, SNAP, and Channelink
• High school diploma or equivalent certification

Preferred Qualifications

• Bachelor's degree in relevant banking/business field
• Two or more years of Investment Industry knowledge and/or experience
• Additional FINRA and Insurance Licenses

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work