Brokerage Client Service Representative

Truist; Cleveland (TN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid holidays

Vacation days

Sick days

Job summary

Truist in Cleveland, TN is seeking an in-office Financial Advisor Support professional for 15-19 hours per week. You will provide administrative and operational support, assist with business development, and ensure high-quality client servicing when the Financial Advisor is unavailable.

Responsibilities include preparing financial plans, scheduling client meetings, data entry in Salesforce, and coordinating marketing events, while maintaining professional conduct and compliance with

Qualifications

• Bachelor's degree or equivalent experience and related training.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of the features and attributes of annuity products.
• Exceptional telephone skills and the ability to appropriately interact with clients regarding securities transactions and brokerage accounts.
• Effective time management skills.
• Ability to communicate effectively with clients, managers and other associates.
• Ability to evaluate, assimilate and utilize detailed and complex written and verbal technical information.
• Ability to work in a self-directed fashion.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• 1-3 years of experience in the securities industry.
• Previous sales experience.
• Bachelor's degree in business, accounting, finance, banking or equivalent education and related training.
• Banking or Investment securities experience.
• Previous experience in a call centre or brokerage office environment, preferably focusing on outbound sales calls.
• FINRA Series 7, 66, and 24 licenses or actively pursuing these licenses.

Responsibilities

• Assist Financial Advisors in servicing clients including preparing financial plans and conducting investment research.
• Schedule and confirm client appointments, enter data in SalesForce, create meeting agendas and summaries, prepare/coordinate marketing events and perform general administrative functions such as answer and return calls, manage the expense report process, prepare routine client correspondence and perform maintenance of client records.
• Manage the Financial Advisor's calendar to maximize the appointments' productivity by minimizing travel time and anticipating the time frame required for presentation and answering of questions.
• Maximize sales opportunities by contacting potential investment clients based on internal and bank leads. Use product and industry knowledge to identify existing client, account, and product attributes that present sales potential.
• Provide operational guidance to Financial Advisors ranging from systems navigation to document fulfillment.
• Ensure new business paperwork is accurately and successfully submitted.
• Mitigate risk through appropriate authentication standards.
• Maintain a professional environment and create a positive impression.
• Submit and process certain operational requests as instructed by the financial advisor and/or client.
• Work in coordination with the Financial Advisor to ensure certain reports are reviewed and addressed.
• May assist with physical branch location needs, such as opening, closing, general requests for maintenance or service.

Skills

Securities knowledge

Phone/communication skills

Time management

Client interaction

Data entry

Microsoft Office

Sales development

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

This is an in-office position - 15-19 hours per week.

Responsible for the general servicing and support of the Financial Advisors. This includes administrative and operational support, business development assistance, and providing a consistent and effective level of client servicing when the Financial Advisor is unavailable.

Job Summary

Responsible for the general servicing and support of the Financial Advisors. This includes administrative and operational support, business development assistance, and providing a consistent and effective level of client servicing when the Financial Advisor is unavailable.

Essential Duties And Responsibilities

• Assist Financial Advisors in servicing clients including preparing financial plans and conducting investment research.
• Schedule and confirm client appointments, enter data in SalesForce, create meeting agendas and summaries, prepare/coordinate marketing events and perform general administrative functions such as answer and return calls, manage the expense report process, prepare routine client correspondence and perform maintenance of client records.
• Manage the Financial Advisor's calendar to maximize the appointments' productivity by minimizing travel time and anticipating the time frame required for presentation and answering of questions.
• Maximize sales opportunities by contacting potential investment clients based on internal and bank leads. Use product and industry knowledge to identify existing client, account, and product attributes that present sales potential.
• Provide operational guidance to Financial Advisors ranging from systems navigation to document fulfillment.
• Ensure new business paperwork is accurately and successfully submitted. This includes preparing forms to be presented to clients, obtaining appropriate signatures, submission and follow-up of new account documentation.
• Mitigate risk through appropriate authentication standards. This includes the authentication of incoming and outgoing client calls. Required to perform authentication callbacks for high risk transactions, such as third party distributions, profile changes and wires.
• Maintain a professional environment and create a positive impression.
• Submit and process certain operational requests as instructed by the financial advisor and/or client. These may include: funds distributions, deposits of checks, journals, client and account updates, ACAT initiation and other operational tasks.
• Work in coordination with the Financial Advisor to ensure certain reports are reviewed and addressed, such as insufficient funds for periodic distributions and RMDs not met.
• May assist with physical branch location needs, such as opening, closing, general requests for maintenance or service.

Required Qualifications

• Bachelor's degree or equivalent experience and related training.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of the features and attributes of annuity products.
• Exceptional telephone skills and the ability to appropriately/professionally interact with clients of all experience levels regarding securities transactions and brokerage accounts.
• Effective time management skills.
• Ability to communicate effectively with clients, managers and other associates.
• Ability to evaluate, assimilate and utilize detailed and complex written and verbal technical information.
• Ability to work in a self-directed fashion.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications

• One to three years of experience in the securities industry.
• Previous sales experience.
• Bachelor's degree in business, accounting, finance, banking or equivalent education and related training.
• Banking or Investment securities experience.
• Previous experience in a call centre or brokerage office environment, preferably focusing on outbound sales calls.
• Financial Industry Regulatory Authority (FINRA) Series 7, 66, and 24 licenses or actively pursuing these licenses.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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