Brokerage Client Service Representative

Truist; Arkansas; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid vacation and sick days

Holiday pay

Job summary

Truist is seeking an in-office Administrative Support role in the United States, Arkansas, offering 15-19 hours per week. You will support Financial Advisors with client servicing, scheduling, data entry, and basic research, acting as a bridge when advisors are unavailable.

The role focuses on administrative and operational support, maintaining client records, processing routine paperwork, and assisting with marketing events while upholding professional standards.

Qualifications

• Bachelor’s degree or equivalent experience and related training.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of annuity product features.
• Excellent telephone skills and professional client interaction.

Responsibilities

• Assist Financial Advisors in servicing clients, preparing financial plans and research.
• Schedule and confirm client appointments; enter data in Salesforce; prepare meetings and marketing event plans.
• Manage the Financial Advisor’s calendar to maximize productivity.
• Maximize sales opportunities by contacting potential investment clients based on leads.
• Provide operational guidance to Financial Advisors for system navigation and documentation.
• Ensure new business paperwork is prepared and submitted with signatures.
• Authenticate calls for high risk transactions and maintain security standards.
• Maintain a professional environment and positive impression.
• Submit and process operational requests such as funds distributions and deposits.
• Coordinate with the Advisor to review reports and address issues.
• Assist with branch location needs such as opening/closing and maintenance requests.

Skills

Client servicing

Data entry

Sales support

Office skills

Time management

Phone etiquette

Communication

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This is an in-office position - 15-19 hours per week.

Responsible for the general servicing and support of the Financial Advisors. This includes administrative and operational support, business development assistance, and providing a consistent and effective level of client servicing when the Financial Advisor is unavailable.

JOB SUMMARY

Responsible for the general servicing and support of the Financial Advisors. This includes administrative and operational support, business development assistance, and providing a consistent and effective level of client servicing when the Financial Advisor is unavailable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Assist Financial Advisors in servicing clients including preparing financial plans and conducting investment research.
2. Schedule and confirm client appointments, enter data in SalesForce, create meeting agendas and summaries, prepare/coordinate marketing events and perform general administrative functions such as answer and return calls, manage the expense report process, prepare routine client correspondence and perform maintenance of client records.
3. Manage the Financial Advisor’s calendar to maximize the appointments’ productivity by minimizing travel time and anticipating the time frame required for presentation and answering of questions.
4. Maximize sales opportunities by contacting potential investment clients based on internal and bank leads. Use product and industry knowledge to identify existing client, account, and product attributes that present sales potential.
5. Provide operational guidance to Financial Advisors ranging from systems navigation to document fulfillment.
6. Ensure new business paperwork is accurately and successfully submitted. This includes preparing forms to be presented to clients, obtaining appropriate signatures, submission and follow‑up of new account documentation.
7. Mitigate risk through appropriate authentication standards. This includes the authentication of incoming and outgoing client calls. Required to perform authentication callbacks for high risk transactions, such as third party distributions, profile changes and wires.
8. Maintain a professional environment and create a positive impression.
9. Submit and process certain operational requests as instructed by the financial advisor and/or client. These may include: funds distributions, deposits of checks, journals, client and account updates, ACAT initiation and other operational tasks.
10. Work in coordination with the Financial Advisor to ensure certain reports are reviewed and addressed, such as insufficient funds for periodic distributions and RMDs not met.
11. May assist with physical branch location needs, such as opening, closing, general requests for maintenance or service.

QUALIFICATIONS

Required Qualifications:

1. Bachelor’s degree or equivalent experience and related training.
2. Knowledge of securities markets and brokerage accounts.
3. Knowledge of the features and attributes of annuity products.
4. Exceptional telephone skills and the ability to appropriately/professionally interact with clients of all experience levels regarding securities transactions and brokerage accounts.
5. Effective time management skills.
6. Ability to communicate effectively with clients, managers and other associates.
7. Ability to evaluate, assimilate and utilize detailed and complex written and verbal technical information.
8. Ability to work in a self-directed fashion.
9. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications:

1. One to three years of experience in the securities industry.
2. Previous sales experience.
3. Bachelor’s degree in business, accounting, finance, banking or equivalent education and related training.
4. Banking or Investment securities experience.
5. Previous experience in a call center or brokerage office environment, preferably focusing on outbound sales calls.
6. Financial Industry Regulatory Authority (FINRA) Series 7, 66, and 24 licenses or actively pursuing these licenses.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.