Investment Client Care Brokerage Services Representative

Truist; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k plan

Paid time off

Job summary

Truist is seeking a Brokerage Service Representative for an on-site role serving Self-Directed and CAC clients by phone. You will handle routine inquiries, assist with forms and transfers, and support advisors with timely documentation and account activity details.

You will maintain product knowledge, navigate digital platforms like WealthScape, and stay compliant with FINRA rules while prioritizing client needs and risk control.

Qualifications

• Two or more years of call center experience or high-volume, fast-paced work environment.
• Proficiency in written and verbal communications.
• Proficient using basic computer applications, such as Microsoft Office.
• Experience with brokerage and digital applications such as WealthScape, Advisor Desktop, Cashiering, SNAP, and Channelink.

Responsibilities

• Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders, referring more complex issues to management for guidance and/or resolution.
• Proficient understanding of product knowledge and continuously developing client service skills.
• Research account and transaction records to resolve discrepancies, answer questions or provide documentation on client activities.
• Conduct outbound client calls as a follow up and resolution to inquiries.
• Assist clients with completing investment forms, transferring funds, and completing distributions.
• Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.
• Act as priority contact number for assisting clients with questions regarding the Digital Investment platform (currently WealthScape - future Scivantage).
• Refer investment opportunities to internal Client Advisory Center when aligns with clients financial needs.
• Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA.
• Serve as an advocate of the client while balancing risk.

Skills

Call center experience

Communication skills

Microsoft Office

Brokerage apps familiarity

Education

High school diploma or equivalent

Tools

WealthScape

Advisor Desktop

Cashiering

SNAP

Channelink

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description

This is an on-site position. Location options are Charlotte, NC; Orlando, FL; Atlanta, GA.

Brokerage Service Representatives are a part of Investment Client Care (ICC) which acts as the service support team for Self-Directed, Centralized Advisor Center (CAC) assigned and Signature Advantage brokerage clients via phone. Teammates are responsible for answering client inquiries with a professional attitude and manner while adhering to measurable departmental goals.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders, referring more complex issues to management for guidance and/or resolution.
• Proficient understanding of product knowledge and continuously developing client service skills.
• Research account and transaction records to resolve discrepancies, answer questions or provide documentation on client activities.
• Conduct outbound client calls as a follow up and resolution to inquiries.
• Assist clients with completing investment forms, transferring funds, and completing distributions.
• Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.
• Act as priority contact number for assisting clients with questions regarding the Digital Investment platform (currently WealthScape - future Scivantage).
• Refer investment opportunities to internal Client Advisory Center when aligns with clients financial needs.
• Maintain knowledge of industry regulations related to products and continuing education requirements required by FINRA.
• Serve as an advocate of the client while balancing risk.

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hold FINRA Series 7 & Series 63 or 66 and maintain continuing education coursework to keep licenses in good standing. (Candidates will be considered if they have at least 1 of the required licenses and can obtain the additional licenses during employment)
• Proficiency in written and verbal communications
• Proficient using basic computer applications, such as Microsoft Office software products
• Two or more years of call center experience or high volume, fast paced work environment
• Experience with brokerage and digital applications such as WealthScape, Advisor Desktop, Cashiering, SNAP, and Channelink
• High school diploma or equivalent certification

Preferred Qualifications

• Bachelor's degree in relevant banking/business field
• Two or more years of Investment Industry knowledge and/or experience
• Additional FINRA and Insurance Licenses

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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