Investigator II - Southeastern Region

Louisiana-Pacific Corporation; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Louisiana-Pacific Corporation invites an Investigator II to join our Southeast Region, working from a home office with travel across the region. You will provide on-site technical services, including warranty inspections and installation trainings, while delivering real-time product performance data to internal teams for quality improvements.

The role requires 5+ years in building science or related field, knowledge of LP products, and the ability to guide distributors, retailers, builders, and

Qualifications

• 5+ years in housing, building science, or building products industry.
• Demonstrated knowledge of Louisiana-Pacific products.
• Demonstrated competence in building science.
• Ability to work within a multi-disciplinary team.
• Excellent understanding of single family and light commercial building practices.

Responsibilities

• Provide on-site technical services including warranty inspections and field support.
• Deliver real-time product performance data to Quality, Manufacturing, Sales & Marketing.
• Lead warranty management and settlements within an assigned territory.
• Provide technical guidance on LP product installation to distributors, retailers, builders, and homeowners.
• Collaborate with LP Sales as product and building science resource.

Skills

Building science

Warranty inspections

Technical services

Customer service

Education

Bachelor’s degree in building science or related

Tools

Field training

Job description

Job Description Investigator II - Southeast Region Req Id: 12874 Job Location: Home Office LP Posting Start Date: 10/21/26 Work Environment: Remote Job Description:

Job Purpose

To provide LP product support leadership within an assigned region by performing on-site technical services, including warranty inspections, installation trainings, and product knowledge seminars. To deliver real time product performance data to internal LP customers (Quality, Manufacturing, Sales & Marketing) to ensure continuous product quality improvement and increased customer satisfaction.

We’d love to meet you if...
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with others to deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

• Maintain strong alliances with regional GSMs, MDMs and CMs by supplying technical support services for LP products in themarketplace
• Provide leadership within an assigned territory by facilitating the management of our product warranties, including the inspectionof warranty claims, the evaluation of product performance, the assessment of field applications, and the negotiation of warrantysettlements
• Deliver excellent customer service by providing expert technical advice on the proper application and installation of LP productsto our Distributors, Retailers, Builders, and Homeowners
• Partner with the LP Sales Team as a product and building science resource to increase their knowledge and understanding of LPproducts and their proper field applications.
• Facilitate claims resolution in a manner exhibiting excellent customer service for the customer within the applicable warrantyguidelines
• Work with LP Quality and Corporate Marketing as a technical field resource to incorporate the “Voice of Customer” (VOC) intoour product attributes and literature
• Provide product technical knowledge and field support services to Corporate Legal in the resolution of litigious claims
• Maintain and dispense technical knowledge on manufacturing methods, quality procedures, industry and company installationrequirements, and all other information needed to effectively answer technical inquires
• Provide real time field product performance information to Quality, Manufacturing, Sales, and Marketing
• Home office with frequent overnight travel required to meet with distributors, retailers, builders, contractors, and other customers

What do I need to be successful?

• 5 +years of experience in the housing, building science, or building products industry
• Any equivalent combination of education and experience that demonstrates the ability to perform responsibilities of this position
• Demonstrated knowledge of Louisiana-Pacific products
• Demonstrated competence in building science.
• Ability to operate effectively within a multi-discipline team
• Excellent understanding of single family and light commercial building practices.
• Knowledge of effective training methods and techniques
• Knowledge of plant operations

Education

• Bachelor’s degree in a building science, basic sciences, architecture or related fields, or a combination of education and experiencethat demonstrates capability

Work Environment

• Home Office

#LI-REMOTE

At LP, innovation isn’t just about building materials—it’s about building up our people. We prioritize your well-being, champion community impact, and strengthen connections that make everyone’s purpose feel seen, heard, and respected. We don’t just offer jobs—we build careers through mentorship, training, and support. Better people make a better LP.

CAREERS

• Continued education assistance
• Professional development resources
• Clear career pathing and leadership
• advancement opportunities

CONNECTIONS

• A strong commitment to inclusion and
• belonging
• Recognition and rewards through our internal
• appreciation programs
• Support for work–life balance through flexible
• schedules, generous paid leave, and a hybrid
• work environment for corporate team
• members

WELL-BEING

• An award-winning safety program
• Competitive health and wellness benefits
• Retirement plan matching, profit sharing, and
• bonus opportunities at all levels

PURPOSE

• Group volunteer opportunities
• Financial support for local charities and
• educational institutions
• Fostering future talent through school
• partnerships, career fairs, and community
• engagement initiatives

Ready to be part of something bigger? Join us in building what truly matters.

ABOUT LP

We are a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America.