Investigator and Compliance Auditor – Specialist V

State of Arizona; Phoenix (AZ); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Vacation & sick leave

Health and dental insurance

Retirement plan

Life insurance

Long-term disability

Remote work option

Job summary

The State of Arizona, Administrative Office of the Courts, seeks a qualified investigator to lead the complaints and audits process for certified professionals and licensees.

Under supervision, you will oversee investigations, perform audits, prepare reports, and present findings at regulatory boards and hearings. A bachelor’s degree and three years’ related experience are required, with hybrid remote work after three months.

Qualifications

• Effective written and oral communication skills, including report writing and interviewing techniques.
• Directly related experience may substitute for a degree.
• Strong analytical and problem-solving abilities required.

Responsibilities

• Oversee the investigatory process from initial complaint to final disposition.
• Conduct investigations, write reports and charging documents, and present findings.
• Perform on-site and desk compliance audits of certified entities and licensed individuals.
• Assist in developing audit and investigation policies, procedures, and training.
• Interact with the public, judicial officers, and court administration; respond to inquiries.
• Travel 5–10% within Arizona.

Skills

Communication skills

Oral and written comms

Interviewing techniques

Report writing

Education

Bachelor's degree in political science, business, public administration, accounting, finance, or related field

Job description

Under the supervision of the Complaints and Audit Unit Manager, this position assumes primary responsibility for the management of the investigatory process involving complaints against certified/licensed professionals and individuals practicing without certification. Oversees the investigative process, from initial investigation through final disposition, analyzing the complaint, conducting the investigation, writing investigative reports and charging documents, presenting investigation findings at regulatory Board meetings, and testifying at hearings, while ensuring the protection of the public and due process for the certificate holder/licensee.

In addition, this position will perform compliance audits, including on-site and desk audits of certified entities and licensed individuals. Analyzes and evaluates operations with emphasis on compliance with statutes, court orders, program rules and administrative codes including the Code of Conduct. Assists in selecting entities and individuals to be audited and recommends strategies for conducting the audits. Assists other compliance auditors, investigators, and the complaints and audits manager in developing audit and investigation processes.

This position will review complaint and compliance audit cases with the unit manager, in-house counsel, counsel from the Attorney General’s Office, division director, deputy director and the profession’s board. Recommends appropriate action for the resolution of each case. Additionally, this position will act as the initial contact point with the public, judicial officers and court administration, respond to public requests for information on complaints, assist in developing policies and procedures and training development for certification and licensing programs on issues related to investigations or the complaint and audit process.

This position may be eligible for a hybrid-telework schedule once the employee has completed three (3) months of employment and has sufficiently proved their ability to perform assigned tasks.

Public Service Loan Forgiveness (PSLF) Program qualified employer.

The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include:

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion.

Retirement

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer

The successful candidate must have a bachelor’s degree in political science, business, public administration, accounting, finance, or related field and three years’ experience in a related field. Directly related experience may substitute for a degree. This position requires experience working in an operational review field, including auditing; effective written and oral communication skills, including report writing and interviewing techniques. The ability to understand and apply Arizona laws, including Arizona Revised Statues, Arizona Code of Judicial Administration and Arizona Rules of Court. Also, the ability to work effectively with applicants, judicial offices, staff, attorneys, and the public.

Additionally, this position requires strong research, tracking and critical analysis skills, demonstrated problem-solving and decision-making abilities, and the ability to exercise good judgment, have a creative approach to problem-solving, and be able to effectively work with other staff.

Travel level: 5-10% (within Arizona)