Investigator

Ohio Lottery Commission; Northfield Center Township (OH); On-site; USD 33,000 - 47,000; Full time

Job summary

The Ohio Lottery Commission is seeking a regulatory specialist at MGM Northfield Park to ensure compliance with all laws and internal SOPs. You will monitor Video Lottery Terminals, respond to incidents, and support licensing processes for racino employees.

This full-time role requires attention to detail, strong investigative skills, and the ability to operate in a 24/7 environment. Join a team focused on integrity, service and responsible gaming.

Qualifications

• Regulatory duties focusing on compliance with rules, regs, laws and SOPs.
• Background investigations on employees and licensing processes for racino staff.
• Proactive surveillance and incident response with proper reporting and records.

Responsibilities

• Regulatory position ensuring racino operates under statutes and admin provisions.
• Respond to incidents on site and maintain a compliance database.
• Complete background investigations and facilitate licensing for employees.
• Provide customer service to patrons and racino staff; observe and document jackpot events.

Skills

Investigation

Customer Service

Evidence Collection

Security

Surveillance

Documentation

Attention to Detail

Customer Focus

Problem Solving

Job description

What You'll Do

• This position is a regulatory position.
• Work in a regulatory capacity and ensure the racino is following rules, regulations, laws and standard operating procedures.
• Ensure racino operations comply with all statutory and administrative provisions.
• Respond to incidents occurring on site, complete reports and maintain a compliance database for reports of suspicious activity, unusual incidents, and all other reportable incidents.
• Complete background investigations on racino employees.
• Facilitate the licensing process for racino gaming employees.
• Provide exceptional customer service to patrons and racino staff.
• Congratulate jackpot winners.
• Observe Intercept process for winners and create Intercept Accounts.
• Assist patrons enroll in the Time Out Ohio Program and provide program information.
• Use surveillance equipment and ensure proper surveillance coverage of all Video Lottery Terminals in the racino facility.
• Monitor the floor Drop and ensure compliance with established procedure.
• Monitor all Video Lottery Terminal floor moves and ensure compliance with established procedure.
• Receive incoming Video Lottery Terminals and verify shipping security seals, serial numbers, description of the machines, and manufacturer name.
• Verify Video Lottery Terminals to be removed and confirm manufacturer name and serial number.
• Work as a team player to assist the team in completing its goals and objectives.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Work in a location that is open 24 hours per day/7 days per week.
• Perform other duties and work on special projects.

30 months training or 30 months investigative experience with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.

• Or Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months experience conducting investigations &/or inspections; valid driver's license.
• Or 30 months training or 30 months experience as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills

Investigation, Customer Service, Evidence Collection, Security, Surveillance, Basic Documentation, Attention to Detail, Customer Focus, Problem Solving

Organization

Lottery Commission

Agency Contact Name and Information

Ohio Lottery Commission Office of Human Resources: [e-mail]

Unposting Date

Oct 5, 2026, 11:59:00 PM

Work Location

MGM Northfield Park

Primary Location

United States of America-OHIO-Summit County-Northfield

Compensation

$28.76/hour

Schedule

Full-time

Work Hours

WEDNESDAY-SATURDAY; 10:00PM-8:00AM

Classified Indicator

Classified

Union

OCSEA

Technical Skills

Basic Documentation, Evidence Collection, Surveillance, Customer Service, Security

Agency Overview

The Ohio Lottery Commission is an exciting organization offering career opportunities across many different business functions. For more than 50 years, the Ohio Lottery has been building an amazing organization committed to growth and giving back - and having fun while doing it. Our mission is: Supporting education by offering entertaining gaming experiences. Our vision is: Investing in Ohio's students and communities through gaming innovation. We are looking for smart, passionate and creative people to join our team and help us achieve our mission. We embrace challenge, foster an inclusive culture, and value integrity, innovation and winning.

If you are ready to play...Come join us!