Investigator

OFPN; Northfield Center Township (OH); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Paid holidays

Educational support

Job summary

The Ohio Lottery Commission in Northfield, OH is seeking an Investigator to enforce regulatory compliance at MGM Northfield Park. You will perform background investigations, oversee licensing for racino staff, and ensure adherence to laws and internal procedures while providing customer service to patrons and staff.

The role requires investigative experience or related training, evening to overnight shifts, and a commitment to integrity and accuracy in surveillance and reporting.

Qualifications

• 30 months training or 30 months investigative experience with related duties; valid driver's license.
• Associate core program in law enforcement/criminal justice or equivalent with 12 months investigations/inspections; valid license.
• Investigator experience as Investigator Assistant or equivalent with related violations exposure; valid license.
• Equivalent of Minimum Class Qualifications for Employment as noted.

Responsibilities

• Regulatory role to ensure racino follows rules, regulations, laws, and SOPs.
• Ensure operations comply with statutory and administrative provisions.
• Respond to on-site incidents, complete reports, and maintain a compliance database.
• Conduct background investigations on racino employees and facilitate licensing.
• Provide exceptional customer service to patrons and racino staff.
• Observe Intercept process for winners and create Intercept Accounts.
• Assist patrons enrolling in Time Out Ohio Program and provide program info.
• Use surveillance equipment and ensure proper coverage of Video Lottery Terminals.
• Monitor floor drops/moves and ensure compliance with procedures.
• Verify Video Lottery Terminals upon receipt and removal; confirm serial numbers.

Job description

Job Description - Investigator (260006YQ)

Organization

Lottery Commission

Agency Contact Name and Information : Ohio Lottery Commission Office of Human Resources: [e-mail]

Work Location

MGM Northfield Park 10777 Northfield Road Northfield 44067

Primary Location

United States of America-OHIO-Summit County-Northfield

Compensation

$28.76/hour

Schedule

Full-time

Work Hours : WEDNESDAY-SATURDAY; 10:00PM-8:00AM

Union : OCSEA

Primary Job Skill

Technical Skills : Basic Documentation, Evidence Collection, Surveillance, Customer Service, Security

Professional Skills : Attention to Detail, Customer Focus, Problem Solving

The Ohio Lottery Commission is an exciting organization offering career opportunities across many different business functions. For more than 50 years, the Ohio Lottery has been building an amazing organization committed to growth and giving back - and having fun while doing it. Our mission is: Supporting education by offering entertaining gaming experiences. Our vision is: Investing in Ohio’s students and communities through gaming innovation.

We are looking for smart, passionate and creative people to join our team and help us achieve our mission. We embrace challenge, foster an inclusive culture, and value integrity, innovation and winning.

Responsibilities

• This position is a regulatory position.
• Work in a regulatory capacity and ensure the racino is following rules, regulations, laws and standard operating procedures.
• Ensure racino operations comply with all statutory and administrative provisions.
• Respond to incidents occurring on site, complete reports and maintain a compliance database for reports of suspicious activity, unusual incidents, and all other reportable incidents.
• Complete background investigations on racino employees.
• Facilitate the licensing process for racino gaming employees.
• Provide exceptional customer service to patrons and racino staff.
• Observe Intercept process for winners and create Intercept Accounts.
• Assist patrons enroll in the Time Out Ohio Program and provide program information.
• Use surveillance equipment and ensure proper surveillance coverage of all Video Lottery Terminals in the racino facility.
• Monitor the floor Drop and ensure compliance with established procedure.
• Monitor all Video Lottery Terminal floor moves and ensure compliance with established procedure.
• Receive incoming Video Lottery Terminals and verify shipping security seals, serial numbers, description of the machines, and manufacturer name.
• Verify Video Lottery Terminals to be removed and confirm manufacturer name and serial number.
• Work as a team player to assist the team in completing its goals and objectives.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Work in a location that is open 24 hours per day/7 days per week.
• Perform other duties and work on special projects.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Qualifications

• 30 months training or 30 months investigative experience with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• Or Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months experience conducting investigations &/or inspections; valid driver’s license.
• Or 30 months training or 30 months experience as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Investigation, Customer Service, Evidence Collection, Security, Surveillance, Basic Documentation, Attention to Detail, Customer Focus, Problem Solving

Promotional/lateral transfers honored pursuant to the bargaining agreement.

EXTERNAL APPLICANTS INVITED

UNUSUAL WORKING CONDITIONS: Requires evening, weekend & holiday hours; hours may change with notice based on operational need; may be exposed to uncooperative, intoxicated &/or hostile individuals.

NOTE

Start date immediately.

Background Information

CONVICTION OF A FELONY, OR A MISDEMEANOR OF THE FIRST, SECOND OR THIRD DEGREE, WHICH INVOLVED GAMBLING, FRAUD OR MISREPRESENTATION, THEFT, OR ANY CRIME OF MORAL TURPITUDE, PROHIBITS AN APPLICANT FROM BEING SELECTED FOR THIS POSITION, AS LONG AS THE RECORD OF THE CONVICTION HAS NOT ALREADY BEEN SEALED. ORC 3770.021

CONVICTION OF A FELONY INVOLVING FRAUD, DECEIT, OR THEFT PROHIBITS AN APPLICANT FROM BEING SELECTED FOR THIS POSITION, AS LONG AS THE RECORD OF THE CONVICTION HAS NOT BEEN REVERSED, EXPUNGED, OR ANNULLED. ORC 2961.02

EMPLOYMENT CONTINGENT UPON SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND CHECK AS REQUIRED BY SECTION 3770.02(D) OF THE OHIO REVISED CODE.

Disability Inclusion Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace Statement

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.