Investigator

State of Ohio; Northfield (CT); On-site; USD 59,000 - 66,000; Full time

Job summary

Ohio Lottery Commission in Northfield, OH is seeking an Investigator (260006YQ) to enforce game and facility rules at MGM Northfield Park. You will perform background investigations, licensing duties, and surveillance across 24/7 operations while delivering strong customer service to patrons and staff.

The role requires 30+ months of investigative experience or equivalent education, a valid driver's license, and the ability to work evening, weekend, and holiday shifts.

Qualifications

• 30 months training or 30 months investigative experience with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• Or Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months experience conducting investigations &/or inspections; valid driver’s license.
• Or 30 months training or 30 months experience as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Responsibilities

• This position is a regulatory position.
• Work in a regulatory capacity and ensure the racino is following rules, regulations, laws and standard operating procedures.
• Ensure racino operations comply with all statutory and administrative provisions.
• Respond to incidents occurring on site, complete reports and maintain a compliance database for reports of suspicious activity, unusual incidents, and all other reportable incidents.
• Complete background investigations on racino employees.
• Facilitate the licensing process for racino gaming employees.
• Provide exceptional customer service to patrons and racino staff.
• Congratulate jackpot winners.
• Observe Intercept process for winners and create Intercept Accounts.
• Assist patrons enroll in the Time Out Ohio Program and provide program information.
• Use surveillance equipment and ensure proper surveillance coverage of all Video Lottery Terminals in the racino facility.
• Monitor the floor Drop and ensure compliance with established procedure.
• Monitor all Video Lottery Terminal floor moves and ensure compliance with established procedure.
• Receive incoming Video Lottery Terminals and verify shipping security seals, serial numbers, description of the machines, and manufacturer name.
• Verify Video Lottery Terminals to be removed and confirm manufacturer name and serial number.
• Work as a team player to assist the team in completing its goals and objectives.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Work in a location that is open 24 hours per day/7 days per week.
• Perform other duties and work on special projects.

Skills

Investigation

Customer Service

Evidence Collection

Surveillance

Security

Attention to Detail

Customer Focus

Problem Solving

Job description

Investigator (260006YQ)

Organization: Lottery Commission

Agency Contact Name and Information: Ohio Lottery Commission Office of Human Resources: [e-mail]

Unposting Date: Oct 6, 2026, 3:59:00 AM

Work Location: MGM Northfield Park 10777 Northfield Road Northfield 44067

Primary Location: United States of America-OHIO-Summit County-Northfield

Compensation: $28.76/hour

Schedule: Full-time

Work Hours: WEDNESDAY-SATURDAY; 10:00PM-8:00AM

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Investigation

Technical Skills: Basic Documentation, Evidence Collection, Surveillance, Customer Service, Security

Professional Skills: Attention to Detail, Customer Focus, Problem Solving

The Ohio Lottery Commission is an exciting organization offering career opportunities across many different business functions. For more than 50 years, the Ohio Lottery has been building an amazing organization committed to growth and giving back – and having fun while doing it. Our mission is: Supporting education by offering entertaining gaming experiences. Our vision is: Investing in Ohio’s students and communities through gaming innovation.

We are looking for smart, passionate and creative people to join our team and help us achieve our mission. We embrace challenge, foster an inclusive culture, and value integrity, innovation and winning.

Job Description

What You'll Do:

Responsibilities of the Investigator include but are not limited to:

• This position is a regulatory position.
• Work in a regulatory capacity and ensure the racino is following rules, regulations, laws and standard operating procedures.
• Ensure racino operations comply with all statutory and administrative provisions.
• Respond to incidents occurring on site, complete reports and maintain a compliance database for reports of suspicious activity, unusual incidents, and all other reportable incidents.
• Complete background investigations on racino employees.
• Facilitate the licensing process for racino gaming employees.
• Provide exceptional customer service to patrons and racino staff.
• Congratulate jackpot winners.
• Observe Intercept process for winners and create Intercept Accounts.
• Assist patrons enroll in the Time Out Ohio Program and provide program information.
• Use surveillance equipment and ensure proper surveillance coverage of all Video Lottery Terminals in the racino facility.
• Monitor the floor Drop and ensure compliance with established procedure.
• Monitor all Video Lottery Terminal floor moves and ensure compliance with established procedure.
• Receive incoming Video Lottery Terminals and verify shipping security seals, serial numbers, description of the machines, and manufacturer name.
• Verify Video Lottery Terminals to be removed and confirm manufacturer name and serial number.
• Work as a team player to assist the team in completing its goals and objectives.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Work in a location that is open 24 hours per day/7 days per week.
• Perform other duties and work on special projects.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

30 months training or 30 months investigative experience with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.

• -Or Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months experience conducting investigations &/or inspections; valid driver’s license.
• -Or 30 months training or 30 months experience as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• -Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Investigation, Customer Service, Evidence Collection, Security, Surveillance, Basic Documentation, Attention to Detail, Customer Focus, Problem Solving

Supplemental Information

OCSEA/AFSCME bargaining unit position.

Promotional/lateral transfers honored pursuant to the bargaining agreement.

EXTERNAL APPLICANTS INVITED

UNUSUAL WORKING CONDITIONS: Requires evening, weekend & holiday hours; hours may change with notice based on operational need; may be exposed to uncooperative, intoxicated &/or hostile individuals.

NOTE:

All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Start date immediately.

This position is non-exempt (eligible for overtime) from the Fair Labor Standards Act.

The applicant is required to provide details of minimum qualifications on the application form. Failure to do so will prohibit consideration of the applicant. If an interview is offered, supporting documentation/paperwork (e.g., college transcripts, DD Form 214 for veterans, copy of pertinent license or certifications, etc.) will be required at the time of the interview.

New hires agree to participate in the State of Ohio Direct Deposit of Paycheck Program per Section 124.151(B) of the Ohio Revised Code.

All questions concerning employment opportunities with the Ohio Lottery should be directed to the Ohio Lottery, Office of Human Resources at [e-mail]. You may also call the TDD number at 1-800-750-0750 (toll free). The Ohio Lottery does not discriminate on the basis of race, religion, color, sexual orientation, national origin, ancestry, age, sex, gender identity or expression, mental or physical disability, genetic information, veteran status and/or military status in employment or the provision of services. NOTE: Those who are contacted for an interview should inform the Ohio Lottery Office of Human Resources as soon as possible if, as a result of a disability, they will need an accommodation to participate in any phase of the interview process. Such notice will not affect your eligibility to apply for this position.

Background Information

CONVICTION OF A FELONY, OR A MISDEMEANOR OF THE FIRST, SECOND OR THIRD DEGREE, WHICH INVOLVED GAMBLING, FRAUD OR MISREPRESENTATION, THEFT, OR ANY CRIME OF MORAL TURPITUDE, PROHIBITS AN APPLICANT FROM BEING SELECTED FOR THIS POSITION, AS LONG AS THE RECORD OF THE CONVICTION HAS NOT ALREADY BEEN SEALED. ORC 3770.021

CONVICTION OF A FELONY INVOLVING FRAUD, DECEIT, OR THEFT PROHIBITS AN APPLICANT FROM BEING SELECTED FOR THIS POSITION, AS LONG AS THE RECORD OF THE CONVICTION HAS NOT BEEN REVERSED, EXPUNGED, OR ANNULLED. ORC 2961.02

EMPLOYMENT CONTINGENT UPON SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND CHECK AS REQUIRED BY SECTION 3770.02(D) OF THE OHIO REVISED CODE.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.