Investigative Services Intake Coordinator/ Intake Specialist

Insight Service Group (ISG); Danvers (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Insight Service Group (ISG) is seeking an Intake Specialist to decipher and enter data from multiple sources into our database. Accuracy is essential as you verify sources, edit errors, and maintain records; you'll work with a team while reporting to an Intake Manager.

Ideal candidates have fast typing, strong spreadsheet skills, and the ability to adapt to a fast-paced environment. Previous data entry or insurance-related experience is a plus, and confidentiality is a must.

Qualifications

• High school diploma; computer training or certification is a plus.
• Fast typing and accurate transcription.
• Ability to research and collect data.
• Excellent Microsoft software skills.
• Strong customer service and confidentiality.
• Strong verbal and written communication.
• Excellent time management and organization.
• Ability to multitask and stay focused.

Responsibilities

• Insert customer and account data into the database within time limits.
• Verify accuracy and sort information for data entry.
• Review data for deficiencies, correct errors when possible.
• Research and obtain information for incomplete documents.
• Apply data program techniques and procedures.
• Maintain information confidentiality.
• Respond to information requests and access files.
• Ensure compliance with data integrity and security policies.
• Ensure proper use of office equipment and address malfunctions.
• Answer phones.

Skills

Microsoft Office

Typing speed

Data research

Customer service

Attention to detail

Verbal and written communication

Time management

Multi-tasking

Confidentiality

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Insight Service Group “ISG” is a national investigative services firm specializing in cost containment and anti-fraud-related services. ISG is an Equal Opportunity Employer (EOE) as well as a certified Minority Business Employer (MBE).

Role Summary

Intake Specialists are responsible for deciphering through and entering data from multiple sources into a database. Accuracy is very important; they must ensure they take the necessary steps like verifying data sources and editing the errors. We are looking for an Intake Specialist to enter, update and maintain information in our company database. You will work closely with a team of specialists, while being overseen by an Intake Manager. Previous experience as a Data Entry Clerk, insurance, or similar position will be considered an advantage. Our ideal candidate has essential data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets and online forms. This job is very fast paced, and changes day to day. You must be comfortable with an environment that changes often, moves fast, and requires organization.

Responsibilities

• Insert customer and account data by inputting text based and numerical information from source documents within time limits.
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
• Research and obtain further information for incomplete documents.
• Apply data program techniques and procedures.
• Keep information confidential.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.
• Ensure proper use of office equipment and address any malfunctions.
• Answer phones

Requirements

• Strong understanding of Microsoft software.
• Excellent typing and transcription skills, including typing at fast speeds.
• Ability to research and collect data.
• High school diploma: additional computer training or certification will be an asset.
• Strong customer service.
• Accuracy and attention to detail
• Strong verbal and written communication skills
• Time management and organization
• Multi-tasking
• Confidentiality
• Organizational skills, with an ability to stay focused on assigned tasks.